If you believe you received a lead in error, you may be eligible to receive a credit for the lead. Your credit request will be reviewed by the Angi team. If the lead is determined to be eligible for credit, the lead fee amount will be applied to your Angi Leads account to be used for future lead costs.
Complete Lead Credit Guidelines can be found here.
Angi Leads Pro app:
Open the Angi Leads Pro app.
Tap the Leads tab and open the lead in which you are requesting a credit.
Tap the overflow menu in the upper right of the lead and then select "Request Credit."
You'll see an overview of the requirements to evaluate a lead credit. Tap Continue.
Select the reason for your credit request and then provide additional details, as necessary. Click Continue.
Your lead credit request will be reviewed by the Angi team within 5 business days.
Angi for Pros site:
Sign in to your business account at office.angi.com/login.
Under the Leads tab, select "All leads."
From the lead cards, select the appropriate lead and then click "Request lead credit."
We'll indicate if the lead qualifies based on whether it is less than 45 days old. If it is, click "Continue."
Next, choose the reason for the lead credit and then click "Continue."
Your lead credit request will be reviewed by the Angi team within 5 business days.
If you have questions or are experiencing any issues, reach out to Angi Customer Care at (877) 947-3639 or start a live chat during business hours (Monday - Friday, 6 AM - 6 PM MST).