System requirements
The following table describes the minimum hardware and software specifications that SynthaceHub requires. Before you install SynthaceHub, please ensure that a computer that meets these specifications is physically connected to each device that you want to use with Synthace.
Component | Minimum Specification |
CPU | 2.1 GHz, dual-core |
RAM | 8 GB |
Hard Disk Space | 50 GB |
Operating System | Windows® 10/11 |
Browser | We support the 10 latest versions of Google Chrome, Microsoft Edge and Mozilla Firefox. |
PowerShell | Version 3.0 |
.NET Framework
Note: As of version 1903 (19H1), Windows 10 has .NET Framework 4.8 pre-installed. Whichever version of Windows® the computer has, the SynthaceHub installer will check to see if .NET Framework is installed. If the SynthaceHub installer tells you that .NET Framework is not installed, download it from Microsoft’s website. | Version 4.8 |
Warning: Gilson does not permit its customers to install third party software (e.g., SynthaceHub) on the tablet that it includes with the PIPETMAX®.
Device vendor software
The computer on which you install SynthaceHub requires another piece of software. We call this the device vendor software. When you run an execution on a device, SynthaceHub sends the execution to the device vendor software, and the device vendor software communicates with the device.
Example: When you run an execution on a Tecan Freedom EVO®, SynthaceHub sends the execution to Freedom EVOware®, and Freedom EVOware® communicates with the device.
This means that, in addition to SynthaceHub, you also need to install the device vendor software on the computer that is physically connected to the device, so the computer must also meet the minimum hardware and software specifications that the device vendor software requires.
Install SynthaceHub
You must install SynthaceHub on a computer that is physically connected to each device that you want to use with Synthace.
Use an admin account to log in to the computer. Tip: Alternately, use an account that, at the User Account Control prompt, can allow the SynthaceHub installer to make changes to the computer.
Copy the following link, then paste it into the address bar of a new browser tab:
Replace {ENVIRONMENT-NAME} with your environment name, then follow the link to download the SynthaceHub installer.
Note: Your environment name is the first part of the URL that you use to open Synthace.
Example: If the URL that you use to open Synthace is https://umbrella.synthace.bio/, then your environment name is umbrella and your link to download the SynthaceHub installer is https://umbrella.synthace.bio/hub/latest.msi
Tip: If you use Google Chrome to download the SynthaceHub installer, and it displays SynthaceHub-x86-{VERSION-NUMBER}.msi can't be downloaded securely, click the chevron to the right of the message, then click Keep.
When the download finishes, open SynthaceHub-x86-{VERSION-NUMBER}.msi and follow the on-screen instructions.
SynthaceHub installs and adds shortcuts to your desktop and start menu.
Click Finish.
Note: If SynthaceHub does not install successfully, it displays an error message. If this happens, open Synthace, then use the in-app chat to send us the error message.
Once installed, you will see the SynthaceHub icon on your desktop.
Troubleshooting:
If SynthaceHub does not install successfully, it displays an error message. If this happens, open Synthace, then use the in-app chat to send us the error message.
If SynthaceHub does not automatically open in your browser, simply double-click on the icon to launch it.
Once the service is running you will see the SynthaceHub icon in your PC tray. Right-click on the icon to access additional options to Open, or Quit SynthaceHub.
Point SynthaceHub to your environment
After SynthaceHub installs successfully, point it to your environment.
Once installed, SynthaceHub will open on your browser.
You will then be prompted to enter the URL for your environment. Enter your environment URL and click Select Environment.
