In FluentControl, go to Help > About FluentControl.

You will find the version of FluentControl at the top of About FluentControl.

Open the File Explorer

Navigat to View

Enable Hidden Items in your file explorer.

Open the following directory

You should see a list of files, that looks something like this:
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Please share the file Tecan,FLUENT,XXXXXXXXXX.config with your customer success team.

Note: This file contains details about your hardware configuration, such as the arm order, diluter capacity volume, and deck size.

In FluentControl, go to the Tab Database

Click Full Export.

This outputs a .zeia file.

Note: If you would prefer not to share the full export with us, please make sure to export your worktable with dependencies, a representative script and relevant labware and liquid classes you are planning to use for this application.

Note: If you have any robocolumns scripts and worktables which you are currently using on the Fluent please indicate this on your onboarding checklist.
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Please share the full export .zeia file with your Customer Success team.

Note: This file contains information about the deck configuration of your device, including any off-deck peripheral devices.

Open Settings > Configure System and take a screenshot of the Drivers tab.

Open Settings > Configure System and take a screenshot of the Available Drivers tab.

If you have purchased our miniaturized purification module, open Tecan Driver Framework and take some screenshots of the following tabs in the TeChromShuttle and TeChrom Pump Driver Settings:

Note: The TeChromPump driver must be contain the text Pump within the name.