Force Logout immediately ends a user’s active sessions across ANVL. It is commonly used to resolve login errors, “Failed to Load” issues, permission inconsistencies, or stale Group context. This action does not remove access or delete the user—it simply requires the user to re-authenticate.
Force logout applies immediately and is required when a user is removed from a Group (Site).
Answer
Business Administrators can force log out a single user or multiple users from Admin Portal → User Management. This clears cached sessions so Group and permission changes apply correctly.
Steps
Force Log Out a Single User
Open the ANVL Admin Portal
Navigate to User Management (Admin Portal landing page)
Search for and select the user
Hover over the user row until the right-facing arrow appears
Select the right-facing arrow to Force Logout
User Management view in the ANVL Admin Portal showing the Force Logout action for a single user.
Force Log Out Multiple Users (Bulk)
Open the ANVL Admin Portal (Admin Portal landing page)
Navigate to User Management
Use search or filters to locate users
Select multiple users
Choose Bulk User Logout
Bulk User Logout option selected for multiple users in the ANVL Admin Portal.
Mandatory Rule
If a user is removed from a Group (Site), you must force logout the user.
Failure to do so may result in:
Invalid or stale Group context
Permission errors
Mobile app workflow loading issues
The ANVL Mobile App and ANVL Workflows are particularly sensitive to stale sessions.
Additional Details
Job Role: Business Administrator | Permission Level: Admin / ANVL Web | Special Rights: Admin Portal