Role: Site-Level Admin
Platform: ANVL Manager (https://insights.anvl.com)
Focus: Apply
What You’ll See
When you attempt to inactivate a user who is classified as a Supervisor, ANVL Manager displays a message indicating that one or more users are supervisors and cannot be inactivated.
Supervisor inactivation warning displayed when attempting to inactivate a user with Supervisor status.
Why This Happens
ANVL classifies a user as a Supervisor if they have:
A phone number, and
ANVL Web (Manager (Insights)) access enabled
Supervisor users must have this status removed before they can be inactivated.
Step 1 — Open the User Profile
Go to the Users tab.
Search for the user.
Select the checkbox next to their name.
Click Modify → Modify User.
Step 2 — Remove Supervisor Criteria
Remove the 'ANVL Web' Product Access toggle
⚠️ Important: Click Update in the upper-right corner to save changes.
Step 3 — Inactivate the User
Return to the Users tab.
Select the user again.
Click Modify → Inactivate User.
Select Agree to confirm.
Result: The user’s name will appear light gray, confirming inactivation.
