Payment Procedure
On the 20th of each month, you will receive a notification informing you of the date and amount for your next installment.
On the last banking day of the month, we will attempt to charge the installment to the active card linked to your account.
Once the payment has been completed, your MyAnyday account will be updated, and you will receive a confirmation that the amount has been charged.
If the payment cannot be processed
We will try to charge the amount again on the last banking day, as well as on the 1st and 2nd of the following month. If the payment still does not go through, the dunning process will begin as described below.
You will receive a message informing you that the payment could not be processed, along with a request to pay as soon as possible.
Late fee process
If an installment is overdue, we will continuously attempt to charge the amount over the course of one month. Any reminders will be issued according to the following schedule:
First Reminder:
If payment is not received within 2 days after the last banking day, a reminder fee of DKK 100 will be applied on day 3.
You will receive a message explaining why the payment was not processed.Second Reminder:
If payment is not received 10 days after the first reminder, an additional reminder fee of DKK 100 will be applied on day 14.
You will receive another message with further details about the situation.Third Reminder:
If payment is still not received 10 days after the second reminder, a third reminder will be issued on day 25.
If payment is not made within an additional 10 days, the case will be sent to debt collection.
Collection Process
If payment is not received during the dunning process described above, the entire balance will be handed over to debt collection, and your Anyday account will be permanently closed on the 11th of the following month based on the overdue installment.