Shopper
A collection of articles to help you as a shopper using Anyday
By Robert1 author61 articles
FAQs
Answers to frequently asked questions for shoppers.
How much does it cost to use Anyday?
Expected Response Times and Contact Information
What is Anyday?
What happens in case of return and refund?
When and how do I pay?
How does Anyday work?
The Basics of Anyday for you as a shopper.
How much does it cost to use Anyday?
I have been rejected, why?
How many purchases can I make with Anyday?
Which websites offer Anyday?
When do I have to pay the installments?
How do I create an account?
How can I shop with Anyday?
Can I use Anyday in a physical store?
Account
Managing your personal account.
How can I access my account as a shopper?
How can I add a new card?
How do I close my account?
How do I change my mobile phone number?
How do I change my email address?
How do I change my address?
How do I update my name?
How can I delete my payment card?
Which payment card will be charged?
Why can't I use my account?
Payments & Installments
Processing payments and refunds.
Where can I find my payment plan?
Can I change my payment plan?
When will the first installment be deducted?
How do my installment payments work?
What is the fee for splitting the payment into more than 4 installments?
Can I pay more than my monthly installment?
What should I do if the automatic payment fails?
Can I pay less than my monthly installment?
What happens if I can't pay? - Late Fees
Installment payments and one-time fees
What is the cut-off date?
Waiting for a new card? Here's how to make a bank transfer
What should I do if I receive an SMS saying my payment didn’t go through?
How do you handle the invoice for business purchases as a private individual?
How is my monthly installment calculated?
Manual Payments
Why was my payment declined?If your payment fails - either during checkout or for a monthly installment - it is usually due to a response from your bank or a technical issue with the…
Orders & Refunds
Status of your order, refund, cancel or shipping - You'll find it all here.
When will I receive my order?
I haven't received my order yet
I would like to cancel my order. What should I do?
My order status is "expired" or the reservation has disappeared – what does this mean?Do you see that your order status is expired, or that the money is back in your bank account even though you haven't cancelled the order? Don't panic.
I'm not getting a response from the store. What should I do?
How do I know if my order went through, and where can I find my order number?
I have not received my refund yet
How is a refund for an order handled?
I have received a refund. What happens to my payment plan?
I have received a refund, but why hasn't the money been transferred to my payment card yet?
Why have I received an amount that is lower than what I paid?
What should I do if the store is bankrupt and I’m waiting for a refund?
The webshop reduced the order amount – how is this handled?
Order cancelled: When will my reservation be released?
Creditline
Application process, credit limit or credit increase - This is where you will find your answers.
How do I request a new credit assessment?
What is my credit limit?
What is the reason I can't get more credit?There can be several reasons why you have been assigned a lower credit limit than you hoped for. Our system performs an individual assessment of your finances, and certain factors…
Why was my credit application rejected?If your application for credit has been declined, it is typically because we are missing necessary information, or because there are conditions in your finances that prevent us from approving…
What happens if Anyday requires a new credit assessment?
Can I buy an item that costs more than my credit limit? (Anyday Flex)Yes, you can. With our Anyday Flex feature, you can place an order that exceeds your approved credit limit by paying the difference upfront.
How our credit assessment works (Step-by-step guide)When you sign up for Anyday or request a new credit limit, you must go through a standard credit assessment. We do this to ensure a responsible lending process and…