Sometimes a shopper changes their mind and wants to purchase a more expensive item after they have already placed an Anyday order. How you handle this depends on whether the order has already been completed (captured) in your system.
Scenario 1: The order has not been completed yet If the order is only authorized and not yet captured, the easiest solution is to simply cancel the existing order in your system and ask the shopper to place a new order. When you cancel the order, the reserved amount on their Anyday credit and the reservation on their payment card for the first installment will be released. This usually happens within a few minutes, but can take up to 24 hours. The shopper can then smoothly place a new order for the higher amount.
Scenario 2: The order has already been completed If the order has already been captured, you have two options:
Option A (Refund): You can refund the order and ask the shopper to place a new one. However, please inform the shopper that since the first installment was already captured from their bank account, it may take up to 3 bank days for the funds to return to them.
Option B (Purchase the difference): If your shop system allows it, it is often a better customer experience to let the shopper keep the original order and simply ask them to make a new, separate purchase for the price difference between the original and the new item.
Need a flexible way to charge the difference? If you choose Option B, using Anyday Payment Links is a great way to let the shopper pay the remaining balance. If you would like to set up the option to create Payment Links through your Anyday merchant account, please contact our support team, and we will gladly assist you with the setup!