As a partner with Anyday, your orders can have 1 of 4 different statuses:
Authorized payment
Captured payment
Refunded payment
Canceled payment
Authorize payment
Authorization is the status an order receives immediately after it has been placed. Anyday will reserve the full amount on the customer’s Anyday account and the amount for the first installment on the customer’s bank account.
These reservations are valid for 28 days. If you're unable to complete and ship the order within this period, you can still capture the order for up to 179 days, as the authorization remains valid for that duration.
Capture payment
When you have finished the order and shipped it to the customer, you are ready to capture the order.
The authorizations from before will now be charged on your customers' Anyday account and bank account. You will be fully paid for the order, minus the transaction fee.
Refund payment
All orders can be refunded at any time, but only if the order has already been captured. You can refund any order, either in full or partially.
The refunded amount will be deducted from your next payout. The transaction fee you paid for the order is non-refundable.
If you refund an order, the money will go to your customer's Anyday account. If the customer has nothing left to pay on their account, the amount will be repaid to their payment card.
Cancel payment
In case you have a customer who has changed their mind about an order, before you have shipped it, and are still authorized on the customer's account, you can cancel the order.
This will lift the authorization on the customer bank account and the Anyday account.
Canceling an order can only be done if the order has not yet been captured.
Experiencing issues with order processing?
If you’re experiencing issues with processing an order, we recommend logging in to your Anyday account to check the order status with us. This allows you to see whether the order has been processed correctly.
The easiest way is usually to go to the “Orders” page, where you can quickly view the current status of each order.
For example, if you’ve attempted to capture an order in your backend but received an error, and the order appears as captured in Anyday, this could indicate a misconfiguration on your end. In such cases, you’re very welcome to contact our support – we’re here to help.