Sometimes an order gets delayed, for instance, if an item is temporarily out of stock. If too much time passes before you ship the items and capture the payment, the shopper's payment reservation will expire. However, this does not mean the order is lost.
The difference between a reservation and an authorization
The reservation expires: When a reservation expires, it simply means that the Anyday credit is released, and the shopper's bank releases the reserved funds for the first installment. The money is once again available on the shopper's account.
The authorization is still valid: Even though the physical reservation has dropped, you as a merchant still hold a valid authorization to capture the payment for up to 179 days after the order was initially placed.
The risk of late captures You can still attempt to capture the order within this 179-day window. However, because the reservation was released, there is a small chance that the shopper might have used their Anyday credit on another purchase, or they may no longer have sufficient funds in their bank account to cover the first installment. If this happens, your capture attempt will fail.
What should you do? If an order has been delayed and the reservation has expired, we recommend contacting the shopper before attempting to capture the payment. Simply ask them to ensure they have enough available Anyday credit and sufficient funds in their bank account so the transaction can be completed smoothly.