April Releases
Review Update History
● You can now view the update history for reviews, making it easy to see which reviews have been edited and when. New Integrations
● We’ve added new integrations with Dispatch+ and the ServiceBridge API to streamline your operations and data flow.
New Integrations
● We’ve added new integrations with Dispatch+ and the ServiceBridge API to streamline your operations and data flow.
May Releases
Built to drive new business, recognize your team, and deliver results—fast. It’s never been easier to stay connected and grow through word of mouth. Get the full value from customer feedback by centralizing submissions in a triage-style view that puts you in control of score accuracy.
● View all NPS submissions in one place
● Flag and ignore false or misclicked scores
● Assign follow-up tasks and mark responses as handled
Make it easier than ever for your customers to recommend your business, and for you to track and reward those referrals.
● Create and manage referral programs in Applause
● Showcase special offers to incentivize sharing
● Automatically bonus your team for successful referrals
Mobile App Updates
● Push notifications now take you directly to the relevant screen with full context
● Users can now choose the mode when sending a manual request on the permissions report
Updated Admin Portal Navigation
● Improved company search for multi-company accounts
● Manual rate requests now include employee search for faster, more accurate updates
June Releases
A New Way to Bonus: Work Anniversaries & Birthdays
Now you can automatically celebrate your team with bonuses for birthdays and work anniversaries.
● Birthday info is auto-added when users complete KYC via the mobile app
● Admins can enable automation in Bonus Settings with a simple toggle
● Just enter the bonus amount, flip the switch in bonus settings, and you're set.
Everyday Earnings
Allow techs to see bonus opportunities right from the home screen, along with exactly what they need to do to earn them. Month-to-date and lifetime earnings are also visible.
Enhanced Data & Reporting
We’ve made several behind-the-scenes improvements to help you manage data more accurately and confidently:
● Credit Card Bonus AP Support: You can now securely store credit card information for bonus-related payouts.
● Improved Error Validation for Bulk Updates: Get clearer, more actionable messages when bulk actions fail, so you can fix issues faster.
● CRM Customer ID in Reports: Easily identify the exact customer tied to an Applause engagement survey. The customer’s unique CRM ID now appears in parentheses next to their name in reports.