Overview
Applause is designed not only to collect customer feedback but also to celebrate your team's wins and personalize your experience. The Celebrations & Settings features allow users to customize how they receive recognition and manage their account preferences.
What Are Celebrations?
Celebrations are automated acknowledgments triggered by positive customer feedback, such as high Net Promoter Scores (NPS) or glowing reviews. These moments are designed to boost morale and keep your team motivated.
Benefits:
Encourages a culture of appreciation
Reinforces excellent service
Keeps employees engaged and informed
Encourages friendly competition and public acknowledgment
🎉 Key Features of Celebrations in Applause
💬 Peer-to-Peer Recognition
Enables employees to celebrate each other’s achievements, and for the whole team to see that activity in celebrations
📲 Mobile Engagement
Instant notifications for achievements and celebrations.
Keeps employees engaged and energized throughout the day
Celebrations Settings:
Only admins have the ability to modify the settings for Celebrations. These changes apply across the platform and cannot be adjusted by individual users.
If there are certain activities or money amounts you don't want to have on for your team to see, toggle those off. Money amounts are toggled off by default, but can be turned on if desired!
Admins can also customize their view in Celebrations by applying filters. Simply select the desired filter options to display only the items you want, helping you narrow down your results efficiently.
Frequently asked Questions:
1. Is it possible to customize Celebration views for each technician individually?
A: Individual customization of Celebration views per technician is not currently supported. All technicians share the same view settings configured by the admin.
2. Can we disable Celebration visibility for a specific technician on their mobile device?
A: Celebration visibility cannot be turned off for individual technicians. The settings apply universally across all users and cannot be customized per person at this time.
3. What will happen if we turn off team activity?
A. Employees will still be able to view their own activities within the app.