VIP Program
Joshua Kye avatar
Written by Joshua Kye
Updated over a week ago

Your most loyal customers deserve to be rewarded, and you can accomplish this using Appstle Loyalty & Rewards’ VIP program, configurable in its own dedicated section in the dashboard.

The great thing about a VIP program is that while you're enticing customers with benefits, in the meantime, the profitability of a store is not compromised in any way while customers are trying to rack up the points they need to qualify.

Assuming it is not already, make sure that the VIP program is toggled off at the bottom before making any changes.

The program will be configured in two stages. First, click the Add button to create a new VIP tier. Simply name it, for example, bronze, silver, gold, platinum, etc., and then enter a total point amount that customers need to earn before they are eligible for this tier.

Click to Save when you are done.

Now to configure rewards, click the edit button by the new VIP tier you have created to be greeted by some additional fields. If you want, you can display a Tier Icon to your customers by entering a URL of an image into this field. The image can be a max resolution of 30 x 30 pixels.

Finally, in the Rewards section, you can add rewards that will be unlocked once a customer enters this tier. Click the Add Reward button to be shown the same interface as with regular Reward Rules. Please refer to our Reward Rule help docs if you need more information on how to configure.

The second section, VIP settings, is where you can choose your program’s start date and how your customers advance through tiers. In other words, only points customers earn from the specified date onwards will count towards entering VIP tiers. This date can be anywhere between the day you set up your VIP program and when you created your Appstle account.

You can also choose how your customers can enter VIP tiers, either through points earned, or points spent in your store.

In addition, you can use the allow/restrict fields to allow/disallow certain subsets of your customer base from taking advantage of your VIP program. Enter the appropriate customer tag names for the customer groups in question (obtainable from the Customers section of your Shopify Admin) and enter them into these fields.

And finally, there’s the amount of time to achieve a VIP tier. If the lifetime option is selected, customers will keep their VIP status for life once achieved. If Custom is chosen, you can enter a time interval for achieving VIP status; a customer will only be able to achieve VIP status if they accrue enough points during the period you set.

When you’re finished configuring, you can toggle the VIP status at the bottom on to launch your VIP program.

You can go to your storefront while logged into an account to preview what things will look like from the customers’ point of view, assuming you have given yourself the appropriate points and/or have bought enough through test purchases.

The loyalty widget should display the VIP tier, and if you click the Your Rewards tab, it should display the rewards you have configured for the tier.

And that's how you can configure a VIP Program with Appstle Loyalty!

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