Admins can add and remove ad accounts, invite and remove people, and manage billing. If the person who set up your workspace has left, someone else needs the Admin role.
If there's still an Admin
A workspace can have more than one Admin, and any Admin can promote someone else. Ask an existing Admin to click their profile icon, open Settings & members → People, find you, and change your role to Admin.
If an Admin is leaving, do this before their last day.
We recommend having at least two Admins, or giving the role to a shared mailbox your team controls, so you don't lose access when someone leaves. See Manage account access.
If no one has Admin access
Email support@tryatria.com with the current Admin's email and the email the workspace should move to.
Because this gives someone billing and full control, we check ownership first. Either:
Send the request from the email already on the account. This is quickest and is usually enough.
Or, if that mailbox no longer exists, send all three of:
The last 4 digits of the card on the account
The email of a current team member in the workspace
The name of one ad account connected to the workspace
Check the card digits before you send them. A mismatch is the most common cause of delays.
What happens next
Once we've verified ownership, we make the change and email you when it's done. Nothing else changes: your data, boards, reports and connected ad accounts stay as they are.
If the new Admin is already a Member in the workspace, send us their email and we'll promote them.