If the person who set your workspace up has left, you'll want someone else holding the Admin role — that's who can add and remove ad accounts, invite and remove team members, and manage billing.
The good news is this is usually a two-minute job you can do between yourselves. You only need us in one specific situation.
The easy way: ask an existing Admin to add you
You can have more than one Admin on a workspace — add as many as you need; there's no limit we've ever run into — and any current Admin can promote someone else. So if there's still an Admin around — even one who's on their way out — ask them to click their profile icon, open Settings & members, then People — find you in the list and change your role to Admin.
If a colleague is leaving, this is the thing to do before their last day. It takes them thirty seconds and saves you the whole process below.
Honestly, do this now rather than later
The single most common ticket we get on this is someone discovering they have no Admin, weeks after the person left. we'd genuinely suggest having at least two Admins on your workspace at all times — or putting the role on a shared mailbox your team controls rather than one individual's inbox. It costs you nothing and it means a resignation never locks anyone out of their own billing.
If nobody left has Admin access
This is where we come in. Email us at support@tryatria.com, and tell us the current Admin's email and the address you'd like the workspace moved to.
An Admin transfer hands over billing and full control of the workspace, so we do check ownership first. We'd rather be mildly annoying about this than hand someone's account to the wrong person. Either of these works:
Option 1 — confirm from the account email. Send the request from the address already on the account. It's the quickest route and usually the only step needed.
Option 2 — verify manually. If that mailbox is gone, send us all three of:
The last 4 digits of the card on the account
The email address of a current team member in the workspace
The name of one ad account connected to the workspace
Do double-check the card digits before you send them — a mismatch there is the most common reason these take an extra round trip, and we can't move until all three line up.
What happens next
Once we've verified, we pass it to the team internally and come back to you by email when it's done. Nothing changes for anyone else in the meantime — your data, boards, reports and connected ad accounts all carry on exactly as they were.
If the person taking over is already in the workspace
That's fine, and it's the usual case. Being a Member doesn't block anything — we're only changing who holds Admin. Tell us their email and we'll promote it.
If you're not sure who your Admin currently is, or you'd like a hand working out the cleanest way to restructure access, just shout — happy to sort it with you.