Click into a closed survey to begin. You’ll see all the questions you’ve asked displayed. When you first see an answer card, the figures displayed are the average scores across all respondents. 

If you need some help pulling out key takeaways, read our article on finding insights within your results, here. If you're ready to start navigating around the results dashboard, read on...

If you have send out your survey multiple times, the first thing to do is to decide for which wave you want to analyse the results. You can choose to only view the responses of one particular wave or the aggregated responses of multiple waves.

Visualising your data in a certain way can really help you to process information more quickly and spot trends. There are various display options you have on the results dashboard that will help with this, such as choosing your chart view, which data to display, how to order your results etc.

Even if you’ve not selected demographics to send your survey to, we display all the demographic details we have for the respondents who completed your survey. All the demographic details listed under Demographic filters are clickable. Clicking these buttons displays the answers this group gave to each of the questions. You can click as many demographics as you like to find different and interesting results. 

As well as the demographics being clickable, all the answers are clickable, too. Clicking an answer or a set of answers will show you the responses to other questions that those respondents gave. You can select as many answer filters as you want and surface results from those respondents across all the other questions. You'll see in which questions you have applied answer filters on the top right of the filter panel, underneath "Answer filters".

When you filter by answers (or by demographic), the solid block represents the new average from the respondents you've selected. The dotted line remains in the same place and represents the average across all respondents. 

To make your data more visually presentable you can choose to merge certain answers together and rename the group. Select the answers you want to merge into a group (Select at least two answers) and click on Merge answers to create the new group. If you want to edit the name, click on the group, select Rename and type the group name in the text field. You can remove your groups at any time by clicking on the group and choosing to Unmerge.

Move to the Crosstabs tab to create tables and split your answers by waves, demographics, countries or answers to certain questions. Here you'll be able to spot which respondents over- or under-index compared to the total, so you can better understand the nuanced actions you should take off the back of your results. You will also be able to see if there are any statistical significant differences in your results. You can also export these tables to Excel for really easy graph creation.

Open text questions can surface a daunting amount of data. Reading each answer can take a long time, especially if the sample size is large or you’ve asked for multiple answers to each open text question. That is why we are offering automated Text Analysis on your open ended responses, where the top keywords are grouped together to make it easier to analyse the data. You can see the top keywords, merge keywords together and visualise them in a Wordcloud. Read more about analysing open ended questions here.
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While the dashboard is powerful and easy to navigate, there are lots of reasons why you might want to export the data. Perhaps you need to aggregate multiple surveys, create pivot tables, or input the data into a different tool. Just click the Export button and choose which format you want to export it to: Excel, CSV or PowerPoint.

You can read all about our different export options here.

Find out more about understanding your results, with these articles.