Click into a closed survey to begin. You’ll see all the questions you’ve asked displayed. When you first see an answer card, the figures displayed are the average scores across all respondents. 

If you need some help pulling out key takeaways, read our article on finding insights within your results, here. If you're ready to start navigating around the results dashboard, read on...

View values and/or percentages

At the top of the results page you can decide whether you’d like to see the results as percentages or absolute values, or both. Turning values on is useful when you need to understand how robust the data is based on the absolute number of respondents who gave each answer. 

Filter by demographics

Even if you’ve not selected demographics to send your survey to, we display all the demographic details we have for the respondents who completed your survey. All the demographic details listed under Demographic filters are clickable. Clicking these buttons displays the answers this group gave to each of the questions. You can click as many demographics as you like to find different and interesting results. 

Filter by answers

As well as the demographics being clickable, all the answers are clickable, too. Clicking an answer or a set of answers will show you the responses to other questions that those respondents gave. You can select as many answer filters as you want and surface results from those respondents across all the other questions. 

When you filter by answers, the solid block represents the new average from the respondents you've selected. The dotted line remains in the same place and represents the average across all respondents. 

Group answers together

To make your data more visually presentable you can choose to merge certain answers together and rename the group. Select the answers you want to merge into a group (Select at least two answers) and click on Merge answers to create the new group. If you want to edit the name, click on the group, select Edit and type the group name in the text field. You can remove your groups at any time by clicking on the group, selecting Edit and choosing to Ungroup.

Compare variables in results breakdowns

Move to the Results breakdown tab to create tables that break out demographics and answers to show how different groups of respondents answered your survey. Here you'll be able to spot which respondents over- or under-index compared to the average, so you can better understand the nuanced actions you should take off the back of your results. You can also export these tables to Excel for really easy graph creation.

Analysing open text

Open text questions can surface a daunting amount of data. Reading each answer can take a long time, especially if the sample size is large or you’ve asked for multiple answers to each open text question. The dashboard includes some features that will make it easier to analyse the data. One of the things you can do to quickly see some trends is to create a Word cloud. You can do this by clicking on detail for any open text question and clicking on Word cloud. You can also group, search and select open text answers.

Export the results

While the dashboard is powerful and easy to navigate, there are lots of reasons why you might want to export the data. Perhaps you need to aggregate multiple surveys, create pivot tables, or input the data into a different tool. Just click the Export to Excel button to generate a CSV file which can easily be opened in Excel, Google Sheets and other tools. 

Alternatively you can download the survey into a presentation-ready format, by clicking Export to PowerPoint. You can add demographic and/or answer filters before you export, for comparisons between your chosen segment and the full data set, displayed as bar charts in the PowerPoint file.

Merge two (or more surveys) to compare them

In a beta feature, you how have the opportunity to merge two (or more) surveys into a single comparison dashboard, where all questions are displayed side by side for easier comparison. Apply demographic and answer filters just once, and even create charts to visualise answers to multiple single-, multiple-choice and NPS questions. The functionality of these comparison dashboards is limited in its beta phase, but new features are being added all the time, to make multiple survey analysis easy on our platform.

Find out more about understanding your results, with these articles

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