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Moshtix: determining your event ownership
Direct Event Ownership:
If you are the primary owner of all the events in your Moshtix account, using the Moshtix API key is the best option.
Shared Events:
If the events in your Moshtix account are shared with you by venues or other promoters, the “Shared With Me” report would be the recommended integration method.
Direct event ownership:
Automatically sync your past, current and future events, ticket sales and attendees every hour with the Moshtix Integration.
Sync all of your previous and upcoming Moshtix events, ticket sales and customers
Sync Moshtix segments to Message lists or Facebook Custom Audiences
Clients and Moshtix administrators can create new keys directly from the Moshtix control room. API keys are used to retrieve data and perform actions in your Moshtix client account.
Connect Moshtix to Audience Republic
From your Account (bottom left) select Account Settings
Choose the Integrations tab
Click Connect Moshtix
Subscribe associated contacts to list: We recommend creating a new list for the opt-ins to sync to
Enter one of the following: your access token OR your username and password
Click Confirm
Head over to the Events menu to see your past and future Moshtix events. Please note that it may take a few minutes to fully sync your past attendee data.
How to pull API tokens from Moshtix
Clients and Moshtix Administrators can create new keys directly from the Moshtix control room. API keys are used to retrieve data and perform actions in your Moshtix client account.
1) Log into the Moshtix Control Room HERE
2) Under 'Account' click 'API Keys'
If you cannot see this option, contact your Moshtix client account manager by selecting 'Get Help' in the bottom left of your Moshix account.
3) Click 'Add Key' and enter a name for your new API key*
*This name should be unique and easily identifiable, You may want to name the Key after the app or service you will be using with the Moshtix API.
4) Click 'Create Key'
5) The Key is generated and can be copied directly to the clipboard to be pasted into the API set-up on the external platform / app.
Connect additional Moshtix accounts
You can also connect more than one Moshtix account to your Audience Republic account.
Simply click on the drop-down menu > Add New Account
What data will be synced?
Event data: name, date, ID, time
Ticket/order data: price, ID, purchase time, process refund data
Contact data: Full name, email address, Mobile number with country code, city, state, date of birth, gender
Auto sync frequency is instant
Historical sync limit is 24 months
What data won't be synced?
Event images
Processed refund data
Country
Tags
Webhook syncs
Joint event ownership
Before you get started, please ensure you have an active Moshtix account with reporting access. Your Audience Republic Customer Success Manager will need to provide you with:
Optional Path (this should be your Promoter OID)
Access Key
Secret Key
How to set up the Moshtix Shared With Me Report
Log In to Moshtix Control Room
Navigate to Reports > Insights > Shared with me
Select "Purchases by Ticket"
Configure two reports: one for historical data (Send) and one for ongoing data (Schedule)
Click on the 'Actions' gear and select 'Schedule'
Set up your schedule
Name your schedule
Select ‘Amazon S3’ as the report destination
Enter the AWS credentials and bucket details:
Bucket: ar-integrations-moshtix
Optional Path: use credentials provided by Audience Republic (your OID)
Access Key and Secret Key: use credentials provided by Audience Republic
Region: Asia Pacific (Sydney) - ap-southeast-2
Set the file format to CSV
Configure the filters
Booking Transaction Timestamp Time: "in the past 2 days"
Client (For Event) Shared Client: select ‘any value’
"Event is not null" ensures that all ticket orders are attached to a valid event
"Orders Subscribed To" Event Organiser - is any value
Under ‘Advanced Options', ensure the Limit ‘All Results’ is selected, otherwise, exports are limited to 5,000 rows by default.
Click Save All, then reopen the report and click Send Test
Once the credentials have been added, please notify your customer success manager or customer support, as the Audience Republic team will need to complete one final step.
Exporting historical data
You may also wish to do a historical export. To do this, open the ‘Send’ menu item from the action gear. Fill out the form as per the scheduled report (obviously, there is no scheduled in this version of the form).
The only difference should be the Booking Transaction Timestamp Time, which you can configure as per the customer’s historical data needs.
After pressing ‘Send’, keep an eye on the S3 bucket to ensure the data arrives.
What data will be synced?
Contact ID, name, email address, mobile number,
Date of birth and gender,
State, postcode and city
Event name, ID and event time,
Event images aren't included in Moshtix exports
Sync Tickets/Orders
Ticket price
Only contacts that have ordered something are synced
Auto sync frequency is Daily
Historical time limit is 24 months
Marketing Opt in available from provider
What data won't be synced?
Country
Tags
Webhook syncs
Event images
Data Discrepancy
Please note there may be a 3-5% data discrepancy with our ticketing integrations. For Moshtix, 60% of orders will be synced. This is a normal occurrence as we are a data aggregator and each ticketing platform has its unique way of calculating and displaying ticketing data. Therefore, when such data is displayed in Audience Republic, a certain percentage of difference is to be expected.