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Access and manage your account settings

Manage Billing, Integrations, Users, Custom Fields, and more

Support Team avatar
Written by Support Team
Updated over 3 months ago

To manage all aspects of your account—like integrations, payments, users, security, and more—follow these simple steps:

1. Access Account Settings

  • Click on your name or profile icon located at the bottom left of the screen.

  • Select "Account Settings" from the menu that appears.


Regions

  • Click on the 'Region' tab

  • Set a timezone and currency for your account

  • Click Update

Set or update your account region timezone


Email send limit

Promoters can limit the number of emails a recipient receives by setting the frequency of emails sent every hour, day, or week.


How to enable the email send limit

  • Go to Account Settings > Sending limit tab

  • Enable the 'set a sending limit' toggle to ON

  • You can also select to include transactional messages

  • Set a limit on the number of emails a recipient receives by controlling the frequency of emails sent every hour, day, or week:


How to disable email send limit

For best practice, turn off the Email Send Limit feature when sending campaign messages about winners or event-related details.

  • Switch the toggle to turn off the Email Send Limit feature

  • Confirm by clicking Yes, disable send limit button


How to bypass email send limit in emails

  • Go into your email draft

  • In the "Send to" section, check the box to bypass the email send limit for this email:

  • You can also select "Ignore Suppressions"

  • After sending the email, check the Delivery Summary section. The "Excluded" count represents recipients who were not included in the email send due to the Email Send Limitation settings being applied.


How to bypass Email Send Limit in Automation

  • Go into your Automation

  • Click the Send Email Action

  • On the sidebar, check the box to ignore email send limit to disable the send limit for this automation (in the Marketing or Transactional tabs):

Set up your daily email limits.


MFA

To access your Audience Republic account, multi-factor authentication (MFA) is required. Setting up MFA will ensure your account is better protected.

Why is multi-factor authentication important?

  1. Enhanced Security: MFA provides an additional layer of protection beyond a username and password. By requiring a second form of verification through an authentication app, unauthorised users will have a much more difficult time gaining access to your account.

  2. Protection Against Credential Theft: Even if a hacker obtains your password via phishing, infostealer malware, or another method, they will still require the second factor to access your account. This significantly lowers the risk of unauthorized access.

  3. Compliance and Best Practices: Many industry standards and regulations now require the use of multi-factor authentication for sensitive data and systems. Enabling MFA ensures compliance with these standards and demonstrates your commitment to safeguarding your data.

How to set up MFA on your mobile device

  • Go to Account Settings

  • Click on the MFA tab

  • Click Enable MFA

Step 1: Install a compatible application such as Google Authenticator, Duo Mobile, or Authy app on your device.

Virtual authenticator apps implement the time-based one-time password (TOTP) algorithm and support multiple tokens on a single device. You can install apps for your smartphone from the app store that are specific to your type of smartphone. Some app providers also have web and desktop applications available. App examples:

Step 2: Once installed on your device, open your authenticator app and click on the button to "Show QR code on this page"

  • Then use the app to scan the code

Step 3: Enter two consecutive codes below:

  1. Enter the 6-digit code from your authenticator app

  2. Wait 30 seconds and enter a second code entry

  • Click Save

Disabling MFA

  • Click the "Disable MFA" button*

  • Enter the one-time code from your Authenticator app

  • Click Delete

*If this is not an option in your account, please contact support@audiencerepublic.com


Frequently asked questions

How can I login to my account if I cannot access my device?

Contact your account admin to help you recover your account access.

What mobile devices are compatible with the MFA security App?

The MFA App works with and is easy to use on both Android and iPhone devices.

I share a login with my teammate; can we both access the code?

For security reasons, you must create a separate login that cannot be shared with others.

We advise setting up a restricted access login for users if you are worried about the amount of access each one has to your account.

By enabling MFA, you are taking an important step toward protecting your account and information. We appreciate your proactive approach to security and are available to help you with any questions or concerns you have.


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