If the case manager contacts you directly to request invoices as part of an ongoing Workers Compensation treatment, there is no need to contact Avaana during the treatment period. Invoices are automatically sent to the insurer once attendance has been marked and case notes have been submitted on the platform.
If payment for an invoice exceeds the relevant payment timeframe, Avaana will continue to follow up with the insurer.
You may also contact the Avaana team for additional support and provide the relevant invoice number(s) if further follow-up is required.
Invoice numbers can be found on the Payments & Transfers page in the left-hand menu.
