⚠️ Important:
Invoices for these services will be processed automatically through Avaana.
Please DO NOT submit them directly to the insurer.You DO NOT need to submit or send reports/documents related to cost recovery services to Avaana. You can communicate directly with the claimant’s case manager.
Steps
Method 1: Via the Client List Page
Go to Avaana (avaana.com.au). Navigate to Provider Log In, then enter your registered email address and password to access your account.
Go to the Client List page from the left-hand menu.
Select the View Details to the right of the claimant's name.
Under Invoices, click Submit Cost Recovery Services.
Choose the relevant service type and fill in the required fields.
Make sure to tick all declaration boxes at the bottom of the form before submitting.
Click Submit in the bottom-right corner.
Method 2: Via the Workcover Bookings Page
Go to Bookings > Workcover Bookings from the left-hand menu.
Select the relevant claimant name.
The appointment must be marked as Attended first and have a submitted case note.
In the pop-up window, click Submit Cost Recovery.
Go back and repeat steps 5–7 in Method 1.
After Submission
Once submitted, the request is automatically sent to the insurer for approval.
You can view the automatically generated invoice in the Payments & Transfers page in the left-hand menu.
Notes
If incidental expenses (PSY020) exceed the $110.00 threshold, add a justification note and submit as usual. An approval request will then be sent to the insurer.