Overview
When managing claimants on Avaana:
You do not need to invoice the insurer directly at any stage.
Invoices are generated automatically once the required booking information or forms are submitted.
Payments are processed through your connected Stripe account.
How Automatic Invoicing Works for Bookings
How Automatic Invoicing Works for Bookings
For an invoice to be automatically generated for a consultation, both of the following must be completed:
Attendance status must be marked as Completed
Case notes must be submitted
You can confirm this from the left-hand menu:
Bookings → WorkCover Bookings
Look for:
Completed attendance status shown in green
Submitted case notes shown in blue
✅ Once both are completed, Avaana will automatically generate an invoice for that booking and send it to the insurer.
Invoices For Cost Recovery Services & AHTR Submission
Invoices For Cost Recovery Services & AHTR Submission
For:
Cost recovery services (such as report writing, case conferences, incidental expenses, records)
The first AHTR submission only
✅ Invoices are automatically generated once the relevant forms are submitted on Avaana. No additional invoicing action is required.
Viewing Invoices
Viewing Invoices
You can access invoices in two locations on Avaana:
Option 1: Payments & Transfers Page
Navigate to the left-hand menu → Payments & Transfers
Here you can view:
Invoice numbers
Invoice generated dates
Claimant's WorkCover claim numbers
Claimant's name
Invoice amounts
Payment status
Option 2: Client List Page
Navigate to the left-hand menu → Client List
Then:
Locate the relevant claimant's name and click View Details to the right.
Open the Invoices section.
Downloading Invoices
Downloading Invoices
To download an invoice:
Go to the left-hand menu and select Payments & Transfers.
Locate and click the invoice number you want to download.
A pop-up window will appear with the invoice details.
At the bottom of the pop-up, click Download Invoice.
✅ The invoice will automatically start downloading to your device.
Filtering & Exporting Invoice Data
Filtering & Exporting Invoice Data
On the Payments & Transfers page
You can filter invoices by:
Payment status (paid or pending)
Service type
Claimant name
Date range
To export filtered results:
Apply your filters
Select the Export button on the right-hand side
✅ An Excel file will be generated containing the filtered invoice data.
This can be useful for:
Bank reconciliation
Financial tracking
Internal reporting
Stripe Payments & Payout Timing
Stripe Payments & Payout Timing
Payments are processed through the Stripe account connected on the Payments and Services page.
First Stripe Payout
Your first payout is typically scheduled:
7–14 calendar days after the first successful payment
This timeframe allows Stripe to complete:
Account verification
Risk assessment checks
Once Stripe sends the payout, funds may take an additional:
1–3 business days
to appear in your nominated bank account, depending on your bank’s processing times.
Ongoing Stripe Payout Schedule
After the initial setup period, Stripe generally processes domestic payouts on a:
2-business-day rolling schedule
Viewing Payment Breakdowns in Stripe
For detailed payment reporting:
Log in to your Stripe Dashboard
Navigate to:
Payments or Balance
Export reports to view:
Transaction amounts
Stripe fees
Net payouts