How to Submit Missing DP Ticket – BDT
Introduction
If you have sent money to Baji's Agent or Merchant number via bKash, Nagad, or any other mobile banking service, but the deposit has not been credited to your Baji account, please submit a Missing DP Ticket. By filling out the ticket with accurate information, our team will resolve your issue promptly.
Image: Baji Live Missing Deposit Ticket form with fields for Username, Reference Number, Cash Out/Send Number, Cash Out Date and Time, and Cash Out Slip upload section.
[Image Caption: Missing DP Ticket BDT Form – Submit a ticket to resolve deposit issues.]
What to Prepare Before Submitting a Ticket
Before filling out the ticket, keep the following information ready:
Your Baji account Username or User ID
Transaction ID or Reference ID of the transaction
The phone number from which you sent money to Baji's Agent (Cash Out) or Merchant (Send Money) number – with proof
Date and time of the transaction
Screenshot or photo of the transaction slip or receipt
How to Fill Out the Missing Deposit Ticket
Step 1: Verify Email
Your registered and verified email address linked to your Baji account will be pre-filled. All updates regarding your Missing Deposit Ticket will be sent to this email.
Step 2: Fill in Username
Enter the User ID or Username of the Baji account from which you made the deposit.
Step 3: Fill in Reference Number
Copy the transaction ID or reference ID from your mobile banking app (such as bKash, Nagad, Rocket, or Upay) and paste it here. This is the unique transaction identification number; ensure it is entered correctly.
In the "Reference Number" field, please provide your Transaction ID/Reference Number using the correct format.
bKash — 10 characters, starts with "D" (e.g., D859B35I9Z)
Nagad — 8 characters, starts with "7" (e.g., 743EHG82)
Rocket — 10 digits, starts with "5" (e.g., 5123456789)
Upay — 10 characters, starts with "01"
SureCash — 26 characters, starts with "RB"
OK Wallet — 14 characters, starts with "72" or "C"
Tap Pay — 14 characters, starts with "CO"
Important: Always copy and paste the reference number directly from your e-wallet app or the SMS sent by your e-wallet provider. Manually typing the reference number may result in errors.
Step 4: Fill in Cash Out/Send Number
Enter the mobile number from which you sent money to Baji's Agent or Merchant number via Send Money or Cash Out.
Step 5: Fill in Cash Out Date and Time
Select the date and time when the transaction was completed. Format: dd/mm/yyyy and time.
Step 6: Upload Cash Out Slip
Click the "Add File +" button to upload a photo of your transaction slip or receipt. This can be a screenshot of the transaction confirmation from your mobile banking app.
Step 7: Submit the Ticket
After filling in all the information correctly, click the "Create Ticket" button.
What Happens After Submitting the Missing Deposit Ticket?
Once your Missing Deposit Ticket is successfully submitted, you will receive a confirmation message via email, or you can view it directly in the "Tickets" option within your Baji Live Chat interface. Our support team will review the ticket, perform the necessary verification, and credit the deposit to your account or notify you via email with updates. To check the current status of your ticket, please refer to our How to Track Missing Deposit Ticket – BDT.
Warnings
Providing incorrect or incomplete information may delay ticket processing.
Without a transaction slip, ticket verification may not be possible.
Do not submit multiple tickets for a single transaction.