Missing Deposit Ticket - BDT | Deposit Status Tracking Guide
Introduction
After submitting a Missing DP Ticket, you can check its current status at any time. Open Baji Live's Live Chat, go to the "Tickets" option, and select your ticket. The status message displayed at the top of your ticket will tell you which stage your case is currently in.
How to Check Status
Open Live Chat on Baji Live
Tap on the Tickets option
Select your Missing DP Ticket – BDT
View the status message shown at the top of your ticket
A. Status Guide
Stage 1: Ticket Created
Status: "টিকিট তৈরি করা হয়েছে" (Ticket Created)
Description:
Your ticket has been successfully submitted. You will be notified here and via email whenever there is an update. Double-check all the information you submitted — Username, Reference Number, Cash Out/Send Number, date, and slip. If any information is incorrect, your ticket may be cancelled and you will need to resubmit with the correct details.
Image: Ticket successfully created — awaiting review
[Caption: Ticket successfully created – awaiting review]
Stage 2: Ticket Submitted — In Queue
Status: "জমা দেওয়া হয়েছে" (Submitted)
Description:
Your ticket has been received and is in the queue. Our support team will review it shortly.
Image:
[Caption: Ticket submitted and waiting in queue for review]
Stage 3: Case Report Created
Status: "কেস রিপোর্ট করা হয়েছে" (Case Report Created)
Description:
Our Live Chat support team has reviewed your ticket and confirmed that the details are correct. Your case has been formally created and forwarded for further processing.
Image:
[Caption: Case report created - details verified by Customer support team]
Stage 4: Payment Department Checking
Status: "আপনার কেস রিপোর্টটি আমরা চেক করছি" (Your Case Report is Being Checked)
Description:
Your case has been forwarded to our Payment Department for verification. They are currently checking your transaction details against our records.
Image:
[Caption: Case under review by the Payment Department]
Stage 5: Deposit Credited — Resolved
Status: "আপনার একাউন্টে টাকা অ্যাড হয়ে গেছে" (Money Has Been Added to Your Account)
Description:
Your transaction has been verified and your deposit has been successfully credited to your Baji account. Your ticket is now closed.
Image:
[Caption: Deposit successfully credited to Baji account]
B. If There Is an Issue With Your Ticket
Incomplete or Incorrect Details
Status: "অনুগ্রহ করে সঠিক তথ্য দিয়ে টিকেট সাবমিট করুন" (Please Submit Ticket with Correct Information)
Description:
Your ticket could not be processed because one or more details are incorrect. Common reasons include:
Wrong Transaction ID or Reference Number
Wrong Cash Out/Send Number
The phone number provided does not match the User ID
Your ticket will be cancelled. Please resubmit a new ticket with the correct information.
Image: Ticket flagged — incorrect or incomplete details detected
[Caption: Baji's Missing DP Ticket BDT status screen showing in orange text "Please Submit Ticket with Correct Information."]
Video Proof Required
Status: "অনুগ্রহ করে ডিপোজিটের ভিডিও লাইভ চ্যাটে প্রদান করুন" (Please Provide Deposit Video in Live Chat)
Description:
Your transaction details could not be fully verified. You are required to submit a screen recording of your deposit transaction via Live Chat. The video must clearly show the full transaction from your mobile banking app (e.g., bKash or Nagad).
Image:
[Caption: Video proof required — submit via Live Chat]
Video Received — Awaiting Review
Status: "আপনার দেয়া ভিডিও আমরা পেয়েছি, অনুগ্রহ করে অপেক্ষা করুন" (We Have Received Your Video, Please Wait)
Description:
We have received your video. Please wait while our team reviews it.
Image:
[Caption: Video proof received - under review]
Video Forwarded to Payment Department
Status: "ভিডিও টির চেকিং প্রক্রিয়া চলমান" (Video Checking Process in Progress)
Description:
Your video has been forwarded to our Payment Department for verification.
Image:
[Caption: Video forwarded to Payment Department for review]
Video Case Resolved
Status: "আপনার ভিডিও কেস এর সমাধান হয়ে গিয়েছে" (Your Video Case Has Been Resolved)
Description:
Your video proof has been verified and your deposit case has been resolved. Your ticket is now closed.
Image: Video case resolved — deposit case settled
[Caption: 'আপনার ভিডিও কেস এর সমাধান হয়ে গিয়েছে।' এইমাত্র [CS Support এর নাম] আপনার টিকিট সম্পূর্ণ করেছে Video case resolved - deposit case settled]
C. If There Is an Issue With Your Deposit Ticket for Video Case.
Invalid Video Case — Contact Support
Status: "অনুগ্রহ করে কাস্টমার সার্ভিসের সাথে যোগাযোগ করুন"
(Please Contact Customer Service)
Why This Status Appears?
Your deposit video case could not be validated. This may happen due to the following reasons:
Reason | Description |
Poor Video Quality | Transaction details are not clearly visible |
Video Not as per Conditions | Required info (Transaction ID, Date, Time, Amount) not fully shown |
Cuts or Pauses in Video | Video must be continuous and unedited |
Black Background | Any covered or black part makes verification impossible |
Voice Message Required | Payment Department may request Voice Message for additional verification |
What to Do?
If you see this status, contact our Live Chat support team directly. They will review your deposit case, provide necessary guidance, and take the next steps accordingly.
Image:
[Caption: Video case invalid - contact Live Chat support]
Voice Message Required
When is a Voice Message Required?
When a customer's video receives "Video Proof is Not Acceptable" status, a Voice Message may be required to understand the reason and proceed with resolution.
Voice Message Process
Support team informs via Live Chat - Customer will be notified when Voice Message is required
Call e-wallet Customer Service - Call bKash/Nagad customer service to confirm the transaction
Submit call recording - Send the recording via Live Chat
Payment Department reviews - After verification, deposit is credited or action is taken
Important Note: Voice Message should only be submitted when requested by the support team. Customers should not send Voice Messages on their own.
Voice Message Received
Status: "আপনার দেয়া ভয়েজ ম্যাসেজটি আমরা পেয়েছি" (We Have Received Your Voice Message)
Description:
We have received your voice message. Our Payment Department is now reviewing it.
Image:
[Caption: Voice message received - under Payment Department review]
Voice Message Forwarded to Agent/Merchant
Status: "কাস্টমার সার্ভিসে যোগাযোগ করুন" (Contact Customer Service)
Description:
Your voice message has been forwarded to the relevant e-wallet agent or merchant for confirmation. Please contact our Live Chat support for further assistance.
Image:
[Caption: Voice message forwarded to agent or merchant for confirmation]
Invalid Video
Status: "ভিডিও প্রমানটি গ্রহণযোগ্য নয়" (The Video Proof is Not Acceptable)
Description:
The video you submitted does not meet our verification requirements. Your ticket has been closed.
Image:
[Caption: Video proof rejected - does not meet verification requirements]
How to View Detailed Ticket History?
To view the complete change log and history of your ticket at any stage, tap "কথোপকথন দেখুন" (View Conversation) at the bottom of your ticket screen.