If a customer has purchased a bundle of sessions but cannot attend one or more of the selected dates—and does not wish to use them in the future—you can cancel those sessions and issue a partial refund.
Here’s how:
Go to the Customers section and find the customer you’d like to update.
Click View on the customer profile.
Locate the booking, click the three-dot menu in the Actions column, and select View Purchase.
For each session the customer can no longer attend:
– Go to the Sessions section
– Click Cancel Session next to the appropriate date
– When prompted, tick Do you want to refund this booking? and click Cancel
Once you’ve cancelled the necessary sessions, return to the booking details.
Click the three-dot menu and choose Edit Bundle Details.
Reduce the total number of sessions to match the number the customer will now attend (e.g., from 2 to 1).
Save your changes. The system will now reflect the updated session count and any partial refunds issued.