There are two places you can refund a customer whose booking is now in the past:
the customer area, and the timetable.
**please note: this currently refunds a customer's entire spend so if this is a bundle booking, course, or term, then you'll need to see our specific FAQs about those booking types**
1. The Customer Area
Head to People > Customers on the left-hand navigation menu.
On the page which follows, search for the customer in the search bar, and open their booking history by clicking on their name.
Scroll to the entry you'd like to refund, and via the 3-dot dropdown menu, select 'refund'.
And you're all done!
2. The Timetable
Head to Timetable in the left-hand navigation menu.
At the top of the page, change the right-hand filter from 'view all upcoming events' to 'view events by month/week' (depending on how far back you need to go).
You can then use the arrows at the top to scroll back to find the date of the booking in question. Once you've found the date, click on it to reveal the bookings.
Next, click the 3-dot dropdown alongside the customer you'd like to refund and select 'refund'.
And you're all sorted!