Trigger Settings allow you to configure how your team receives notifications for different events across your Baluu account. This helps ensure the right people are informed at the right time, through the channels you prefer.
Where to Find Trigger Settings
Go to Notifications in the left-hand menu
Select Triggers
Here, you’ll see a list of available notification triggers that you can customise.
What Are Notification Triggers?
Notification triggers are events that automatically send alerts to your team. Examples include:
Booking Confirmation – when a new booking is made
Basket Order Received – when a customer completes a basket order
Session Reminder – reminders before upcoming sessions
Each trigger can be enabled or disabled depending on your needs.
Enabling or Disabling Triggers
Each trigger includes a toggle switch:
Turn on to activate notifications for that event
Turn off to disable notifications
This gives you full control over which updates your team receives.
Choosing Who Receives Notifications
For each trigger, you can select who should be notified:
Owners & Managers – ideal for keeping leadership informed
Assigned Tutors – useful for ensuring instructors stay updated on their sessions
You can enable one or both groups depending on your workflow.
Selecting Notification Channels
You can also decide how notifications are delivered. Available channels include:
Email – sent directly to inboxes
In-App – notifications within the Baluu platform
SMS (coming soon)
WhatsApp & Push notifications (coming soon)
Simply toggle on the channels you’d like to use for each trigger.
Upcoming Triggers
Some triggers may appear as “Coming soon” or disabled. These include:
Booking cancelled by customer
Booking rescheduled by customer
Booking cancelled by business
Booking rescheduled by business
These features are currently in development and will be available soon.