You can now create both a default booking policy and additional custom policies, allowing you to apply different cancellation or rescheduling rules to specific tickets.
How it works
First, you can set a default booking policy that applies to all your events. Then, you can create additional policies and assign them to specific tickets when needed.
Step 1: Create or manage booking policies
Go to Services
Click Settings
Select Terms and Conditions
Click Go to Booking Policies
Here, you will see your existing policies, including the default one.
Click Add Booking Policy
Enter the policy details
Choose whether to set it as the default policy (this will apply to all events)
Click Save Changes
If you don’t set it as default, you can assign it manually to specific tickets later.
Step 2: Assign a policy to a specific ticket
Go to the listing (event) you want to update
Click Tickets
Either create a new ticket or edit an existing one
Scroll down to Booking Policies
By default, all tickets use the default policy. However, you can change this:
Select your custom policy from the dropdown
Click Save Changes
Result
Once assigned, customers who select that specific ticket will see and follow the custom booking policy, instead of the default one. This allows you to offer different terms for different types of bookings within the same event.