Managing Tickets & Pricing (Tickets V2)

Once you have created your listing, the next step is to create tickets and set your pricing.

Go to Listings

Select the listing you want to manage.

Open the Tickets tab.

Click add Ticket

Add name
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Description (Optional)

Choose what kind of ticket? and select pricing to edit ticket

Use Add Price Modification to create more advanced ticket pricing models.

In the Tickets section, click Add Price Modification to choose from the available models.

Available options include:

Lower pricing for customers who book in advance.

This preset automatically uses the condition Booked at least X days before event, which you can customise to suit your business.

Example:

Workshop ticket = £25
Book 14+ days early = 10% off (£22.50)

You can also change the discount amount, number of days, priority, and whether it can stack with other pricing rules.

Great for:

Lower pricing for customers who book close to the event start time.

This preset automatically uses the condition Booked within X hours of event, which you can customise to suit your business.

Example:

Yoga class ticket = £15
Book within 24 hours of the session = 15% off (£12.75)

You can also change the discount amount, number of hours, priority, and whether it can stack with other pricing rules.

Great for:

Lower pricing for customers who buy multiple tickets in one booking.

This preset automatically uses the condition Minimum ticket quantity, which you can customise to suit your business.

Example:

Event ticket = £20
Buy 3 or more tickets = 10% off (£18 each)

You can also change the discount amount, minimum quantity, priority, and whether it can stack with other pricing rules.

Great for:

Offer discounted pricing to customers with specific tags, such as members, VIPs, or loyalty customers.

This preset automatically uses the condition Customer has specific tags, which you can customise to suit your business.

Tags are commonly added automatically when a customer purchases a membership on Baluu, but they can also be added manually to a customer profile.

To manually add a tag:

Go to People → Select the customer → Click Edit Customer → Add tag

Example:

Standard ticket = £20
Customer with member tag = 10% off (£18)

You can also change the discount amount, tag matching rules, priority, and whether it can stack with other pricing rules.

Great for:

This preset automatically uses the condition Session falls within time range, which you can customise to suit your business.

Example:

Fitness class ticket = £20
Sessions between 6:00pm and 10:00pm = 15% increase (£23)

You can also change the surcharge amount, time range, priority, and whether it can stack with other pricing rules.

Great for:

Increase pricing for sessions that take place on selected weekend days.

This preset automatically uses the condition Session falls on specific days, with Saturday and Sunday selected by default. You can customise the days to suit your business.

Example:

Pottery class ticket = £20
Saturday and Sunday sessions = 10% increase (£22)

You can also change the surcharge amount, selected days, priority, and whether it can stack with other pricing rules.

Great for:

Increase pricing during selected seasonal or recurring date ranges each year.

This preset automatically uses the condition Session falls in a recurring yearly date range, which repeats annually. You can customise the dates to suit your business.

Example:

Santa Experience ticket = £25
Sessions from 1 December to 31 December = 20% increase (£30)

You can also change the amount, date range, priority, and whether it can stack with other pricing rules.

Great for:

Create your own pricing rule using any available conditions and pricing actions.

This option gives you full flexibility to build discounts or surcharges based on your business needs.

You can choose to:

You can then apply one or multiple conditions, including:

Example:

Workshop ticket = £20
Bookings made on Mondays between 6pm and 9pm = 15% off

Another example:

Family ticket = £50
If basket spend is over £100 = £10 discount

You can also combine multiple conditions using AND, create alternatives using OR, adjust priority, and choose whether the rule can stack with other pricing rules.

Great for:

Validation Rules control how tickets can be purchased.

Require one ticket to be purchased with another.

Example:

Child ticket requires Adult ticket.

Perfect for:

Allow a ticket only if another selected ticket exists.

Example:

VIP Add-on only available with Standard or Premium ticket.

Limit quantity based on another ticket.

Example:

Maximum 2 child tickets per 1 adult ticket.

Prevent incompatible ticket combinations.

Example:

VIP ticket cannot be purchased with Student ticket.

Require minimum quantity.

Example:

Minimum 2 tickets per order.

Limit total quantity.

Example:

Maximum 8 tickets per booking.

Useful for capacity control.

Require customers to purchase tickets in fixed quantity multiples.

This validation rule controls how many tickets can be added to a booking and is useful when spaces must be sold in set group sizes.

Example:

If set to 4, customers can buy:

Customers would not be able to buy:

Common uses:

Make a ticket available only after another ticket has sold out.

This validation rule is useful if you want to release extra spaces or alternative ticket types once your main ticket is no longer available.

Example:

An Overflow Ticket only appears after the Standard Ticket has sold out.

Common uses:

Use this validation rule with bundle products to require customers to select a minimum number of sessions within a chosen time period before they can purchase the ticket.

If the required number of sessions is not selected, the ticket will appear disabled during checkout.

Example:

Set minimum 4 sessions within 30 days

Customers must choose at least 4 eligible sessions within a 30-day period to unlock and purchase the bundle ticket.

Another example:

Set minimum 10 sessions within 3 months

Customers must select 10 sessions within that time window before checkout is allowed.

Common uses:

When multiple rules could apply, priority controls which one is evaluated first.

Higher numbers usually take precedence.

Example:

Member pricing would apply first.

Enable this setting if multiple rules should apply together.

Example:

Member discount 10%
Early Bird discount 10%

If stackable is enabled, both can apply.

If disabled, only one rule applies.