How do customers join the waitlist?
The waitlist is enabled for all of your events by default.
There are two ways customers can join the waitlist:
If customers cannot find suitable dates
When viewing available sessions, if they scroll to the bottom of the date list, they will see an option to join the waitlist so they can be notified when new dates are added.
If all dates are sold out
When all sessions are fully booked, the booking button will be replaced with a Join Waitlist option.
Managing your waiting lists
Baluu allows you to manage waiting lists both across your entire account and for individual listings.
View all waiting lists
Go to Customers → Waiting List to see everyone currently waiting across all of your listings.
From this page you can:
View all customers on waiting lists
Search for customers
Filter results
See which listing each customer is waiting for
See whether they're waiting for a specific session
View the number of guests
Remove customers from the waiting list
Add customers to a newsletter audience
Manage the waiting list for an individual listing
Open the listing and navigate to Customer Experience → Waiting List.
Here you can:
View everyone waiting for that listing
See their contact details
See how they joined (for example, Widget)
See when they joined
Add guests manually to the waiting list
Remove customers from the waiting list
Send notifications to everyone on the waiting list after adding new sessions or availability
In most cases, there is no need to send notifications manually, as Baluu can automatically notify waiting customers when new availability is added, depending on your waiting list settings.
Waiting List settings
You can customise how waiting lists behave by going to Settings → Waiting Lists.
Available options include:
When a space opens
Choose who should be notified when a booking is cancelled or availability is added:
Nobody
Only customers waiting for that specific date
Customers waiting for that date and customers on the listing's Any session waiting list
You can also choose how notifications are sent:
Broadcast – emails everyone at once (first customer to book gets the space)
Queue – holds the space for one customer at a time during a claim window before offering it to the next person
Join limit
Optionally limit how many customers can join a waiting list for each individual session.
Leave this blank if you don't want to set a limit. This only applies to date-specific waiting lists and not the listing's Any session waiting list.