Handling Bookings
A home for everything booking related - accepting, rescheduling, cancelling, refunding, manually booking, and invoicing your customers
Taking Deposits on Baluu
Private Payments/InvoicesHow to invoice your customers for a bespoke event or product.
What do I do if one of my events is full?Its always great to know event sessions are filling up, marking your event as full is very easy when using your Baluu dashboard.
How to manually update your attendee numbersWhen you get bookings directly, you need to update the number of spots available on your Baluu events too!
A customer has made a Private Ticket (Flexitime) booking with me - what do I do now?Private Ticket events can be requested by the customer at a date and time that suits them, for either a private or group booking.
How do my customers book Termly events?Want to know how your customers can book onto either a new term or an ongoing one?
Rescheduling BookingsHow do I reschedule a customer? What happens when a customer reschedules their booking? How does this affect when I get paid?
Cancelling BookingsHow do I cancel a customer? What happens when a customer cancels their booking? How does this affect when I get paid?
How does the Waiting List feature work?Here's an introduction to the waiting list feature found on both the Timetable and All Events section of your dashboard.
How do I cancel an event?Cancelling events sometimes may be necessary. However, on our Baluu platform it is fairly easy to do so.
How to reschedule my customers from one listing to anotherHere is a step-by-step guide on how to reschedule your customers from one listing to another
How do I refund a customer for a single session, drop-in, or appointment from the past?This article will show you how to refund a customer for an event or session that has already taken place.
Can my customer use a discount code more than once?How to set up redemption rules for discounts
Reducing a customer's bundleAdvice for manually controlling how many bundle sessions a customer has left to redeem.