Booking Questions on Baluu allow you to find out more information about your customers before they check out.
These questions can be required fields for customers during checkout.
Try to ask concise questions that will help your event run smoothly on the day.
Try not to add too many, as a lengthy checkout process can harm conversion.
You can find these under 'Services', then 'Listings'.
Click 'Manage' on the event you want to add a questions to.
Click 'Booking Questions' tab
Enable customer information form and start adding questions.
Choose display options, to show all your questions together or one at the time.
Click add first question
Select input for this question
Short text
Date input
Number input
Checkbox
Single select
Note (just inform customer)
Select if the question is required to answer before they move on with the booking, is it required per quest to answer if they have multiple guests coming.
Click Save question
Changing Question Order If you want to reorder your questions:
Click 'Edit' on the question you want to move.
Use the 'Move up' or 'Move Down' option to shift its position.
Logic depending on question or answer!
You can choose what happens to the customer after each question, or even depending on the answer they select. HOWEVER you must first create all your questions and their options, and then go back in to choose how you want the customer to be directed. Until you have created all the questions and options, you will not be able to select the correct questions from the dropdown list.
Example: Using Specific Question Logic
Main Question (Single Select)
What topic are you most interested in?
Set the Next Click Behavior to:
Specific question
This allows each answer to direct the customer to a different follow-up question.
Example Setup
Option | Targeted Question |
Vegetable gardening | What vegetables would you like to learn to grow? |
Flower gardening | When would you like to plant your seasonal flowers? |
Indoor plants | How many indoor plants do you currently own? |
Important
When creating the targeted questions, make sure their behavior is set correctly.
If you set them to Next question, the form will continue to the next question automatically after the customer answers.
If you want the form to stop after that question, set the behavior to End form.
Best Practice
Use Specific question when you want to create a more personalised booking flow and ask follow-up questions based on the customer's selection.
What is display options?
Ah, another piece of the puzzle. This allows you to either show all questions in one go, or one after the other. In general, if you have no logic built into your questions, we recommend having them set to Show all questions together. However, if you have any logic in your customer information form, you will have to select Show questions one at a time, as they are completed for it to work effectively.
Once you are happy with your questions, click 'Save Changes'.
How to find customer answers:
1. Go to the "Timetable" section.
2. Select the time of the event in your timetable for which you want to collect customer information.
3. Scroll down to the section above your customer list.
4. Select "Export customer and guest list CSV" to download the information, including their answers to questions.