Go to Settings, then the AI Messaging tab. This is the most consequential settings page in Besty, and it has three parts: Autopilot, AI Messaging Settings, and Messaging Style.

A single master toggle, described as "Automatically respond to guest messages with AI (strongly recommended)."

Besty's own description of it is worth reading in full: "Running reliably on almost 20,000 listings, Autopilot is a proven system that automatically sends responses to guests without waiting for your approval. It runs on a different system from draft mode that is much more accurate. It only responds when it's 100% sure of the answer, using information you've already supplied to Besty either via your PMS or via your host notes."

Two things follow from that, and both come up constantly in support.

Run autopilot on sets which listings it covers. Autopilot schedule is either 24/7 or a time window you choose. Show advanced autopilot settings expands further options, and the section has its own Save.

Draft mode is what you get when Autopilot is switched off. There is no separate draft mode toggle. Turn Autopilot off and Besty stops sending, and starts writing drafts for you to review instead.

A draft appears in the message box of the conversation. You can read it, edit it, delete it or send it. Drafts are never sent to a guest without your approval, even though seeing one sitting in the message box can make it look as though it is about to go.

Two things are worth weighing before you choose draft mode over Autopilot.

If your goal is to keep a closer eye on things rather than to hand over less work, a better route is usually to leave Autopilot on and narrow Run autopilot on to a few listings while you build confidence.

To pause Besty for one guest rather than everyone, use the control on the right-hand side of that guest's reservation conversation instead of touching the master toggle.

Enable instant messaging: "When enabled, messages will appear instantly in your inbox without waiting for AI processing." Leaving it on means you see every guest message the moment it lands, including ones Autopilot is about to handle. Turning it off means messages surface once Besty has processed them.

Message signature offers three choices: no signature, one signature used for both email and non-email messages, or separate signatures for each.

This is the setting most customers do not know exists, and it materially changes what Autopilot can answer without you writing a host note first.

Let Autopilot search the web to answer questions is not general web access. It is three independent checkboxes, each a specific category:

Turn on only the categories you want. Anything specific to your property still belongs in host notes, because the web cannot tell a guest your gate code or your parking arrangement.

Messaging Style is a conversation rather than a form. You describe, in plain language, how Autopilot should sound, and Besty keeps that as standing instructions.

Start from the right expectation: out of the box the model already has a warm, hospitable voice. You are adjusting something that works, not authoring a personality from nothing. Useful instructions look like "be a little more formal", "do not use emojis", or "always open with aloha".

You can hold more than one style. Styles are named, a Default sits alongside a plus to add others, and each carries an Apply to setting, so a style can be scoped to particular listings rather than the whole account. That is the same scoping idea used by journeys, damage waivers and bulk assignments.

A Style Summary panel down the side distils the conversation into named traits, such as a consistent phrase for thanking guests, or a concise instruction style. That summary, not the chat transcript, is the readable record of what your style currently is.

Messaging Style is also where you adjust the wording Besty uses for upsell offers, and where you tell it to stop replying to messages that need no reply, such as a guest simply saying thank you.

Messaging Style controls how Autopilot sounds, not what it does. Three destinations get confused, and putting something in the wrong one is the single most common mistake here:

Procedure written into the voice box duplicates logic that Workflows enforce more reliably, and facts written there get treated as style rather than as fact.

Reach out via chat or at support@getbesty.ai.