Go to Listings in the sidebar. The header shows a count in the form "149 Listings (81 enabled)" with an Enable all toggle, and the left rail lists every property with a search box.

Each row has its own enable toggle. Disabling a listing here takes it out of Besty without removing it from your PMS, which is what you want for a property that is temporarily off the market, being renovated, or that you never wanted Besty handling in the first place.

That enabled count is also the answer to two common questions. A property receiving no messages is often synced but not enabled. And the enabled number, not the total, is what drives billing.

Selecting a listing opens a detail pane with seven tabs: Sandbox, What Besty Knows, Add to Knowledge Base, Messaging Fields, Checkin/Checkout, Upsell Fees and Listing links.

Sandbox is a chat window for testing how Besty would answer a guest about this specific property. Type into Ask Besty anything about your listing and you get a reply labelled with its source and mode.

Two reply types appear, and the difference between them is the entire point of the screen.

So the amber cards are a map of your knowledge gaps. The best use of this screen is to sit down before go-live, ask the twenty questions your guests actually ask, and note which ones come back amber. Each one is a host note you have not written yet.

Two things about the mode selector. Demo is fast but only aware of the most recent question, while the live mode runs the full Autopilot system with all its safeguards across the whole conversation, so it is the more faithful preview. Either way, nothing you type in the Sandbox changes your stored listing data.

One quirk worth knowing: saving a host note briefly disables the Sandbox while the change syncs. That is expected, not a fault, and it clears on its own.

A table of every data point Besty has learned for this listing, with the source it came from, the value, and when it was added. As the description puts it: "Besty scans PMS data and any custom knowledgebase items to learn a library of data points for each listing."

A Re-sync listing data button at the top pulls fresh data from your PMS. The button is labelled with your PMS name, so it will read differently depending on what you are connected to.

Facts that came from your PMS cannot be edited directly here. If one is wrong, either fix it in the PMS and re-sync, or write a host note on the same topic, which takes precedence.

These are hard caps on the early check-in and late check-out upsells, not your standard check-in and check-out times.

The description says as much: they are the limits for the earliest and latest times to offer when guests want to check in early or check out late, and are only worth filling in if something genuinely constrains you, such as a front desk with fixed hours.

Leaving them blank means no cap. Filling them in believing they set your normal times is a frequent and confusing mistake.

"Template variables are a way to customize your listings. Besty will automatically replace these variables with the correct values when sending messages to guests."

This tab holds a Direct booking page URL with its own Save, accepting https URLs only, and a rich-text editor for custom fields specific to this listing, with + New Custom Field and Insert Messaging Fields.

Always use Insert Messaging Fields rather than typing a variable by hand. That picker is the authority on which variables actually exist for your account. A variable that is not in it will not resolve, and the guest receives the literal braces in their message. Custom variables can be created here for values your PMS has no home for.

Upsell Fees holds the tax rate and any additional fees for Booking Booster, early check-in and late check-out, scoped by an Apply to dropdown. If your upsell totals do not match what a guest was quoted, an unconfigured tax rate here is the usual reason.

Listing links shows this property's links on each connected booking channel.

Reach out via chat or at support@getbesty.ai.