Why Add Custom Knowledge?
Besty's AI uses your Knowledge Base to answer guest questions automatically. Adding property-specific details — like parking instructions, WiFi passwords, house rules, and local recommendations — helps your AI give accurate, helpful responses without you having to step in.
How to Add Knowledge Base Content
Go to the Listings page in your Besty dashboard
Click on the listing you want to update
Scroll down to the "Add to knowledge base" section
Scroll to the bottom of the section
Click the + (plus) icon to add a new entry
Enter your content (e.g., "Check-in instructions: The lockbox is located on the front gate, code is 1234")
Save your changes
Tips for Better AI Answers
Write knowledge entries as clear, direct answers to common guest questions
Include specific details like addresses, codes, and timings
Update your knowledge base whenever property details change
Add separate entries for different topics (parking, WiFi, checkout procedure, etc.)
Need Help?
If you have trouble accessing the knowledge base or want help organizing your content, chat with us or email support@getbesty.ai.