Seeing guests sentiment during their stay, is a feature that provides an overview of your guests' current stays and their mood based on chat interactions. It gives you a clear snapshot of each guest's sentiment, allowing you to monitor how they are feeling during their stay and respond accordingly.
How does it help me manage my guests?
The sentiment snapshot helps you quickly assess how your guests are doing and enables you to:
Triage interactions: Identify guests who might need extra attention based on their sentiment.
Stay organized: See all guests in one place, along with their mood and conversation summaries.
Improve guest experience: By responding to guest sentiment in real-time, you can address concerns or elevate positive experiences proactively.
How is sentiment determined?
Sentiment is determined based on the tone and content of the chat conversations with your guests. This analysis categorizes guest mood into various sentiment levels, which you can use to inform your responses and actions.