The Health status shows the current health status of the data flow. It gives the you possibility to detect system issues easily and immediately. Almost all system failures are due to data problems such us missing data, incorrect data processing, poor data quality, etc.
Last assignment of a parcel to a tour (depot): This time indicates the last time any parcel from the depot was assigned to any tour in the system. Normally, this happens within a few seconds after scanning. If the drivers scan their parcels in the depot in the morning, the time here should therefore always be quite up-to-date. If the time difference is very large even though the drivers are still scanning parcels, this may indicate a possible problem with the data transfer.
Last scan event (depot): This time reflects the last time any parcel was scanned for delivery on any tour. As soon as the drivers drive out to deliver, the time here should be updated accordingly each time a parcel is delivered. If there are no updates for a long time, even though there are still many drivers on the road, this may also indicate problems with data transmission.
In any case the health status is indicating that there is an error, don't hesitate to contact our Bettermile support!
Support
For any further support you can contact us here:
Email: support@bettermile.com
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