The Tour Details View is an essential component of the 'Live Status' feature, providing you with an in-depth look into your driver tours, you can access it by clicking on the number of the tour. This view shows what the drivers can see in the Bettermile App.
Key functions of the 'Tour Detailed View' include:
1. Real-Time Progress Tracking: You can monitor the progress of each tour in real-time. The interface displays the number of waypoints completed out of the total, alongside the percentage of progress. Displays the number of deliveries, collections, and pickups of each waypoint, and the status of the waypoint:
Two check marks mean the waypoint status is confirmed.
One check mark means the waypoint status is still processed.
2. Estimated Time of Arrival (ETA): This provides you with insights into the timing and efficiency of each tour. The system shows the start time and the ETA (time when the driver will most likely deliver the last parcel). The ETA in the BO may differ from the driver's app as the App shows the ETA to the final destination (home or depot).
3. Sequence Fidelity: This indicates how closely the driver follows the specified sequence suggested by the app, ensuring that the driver is following the planned route efficiently. The KPI receives real time updates - giving you the chance to reach out to your drivers if needed to improve their performance.
4. Address errors: Address errors can prevent drivers from successful delivery. These errors include incorrect address input and missing address components. If the Address is missing a house number the driver will still be navigated to the right street. In case of any other missing component such as city, postal code or Street name the waypoint won't be shown in the sequence because the data does not show where the waypoint is located.
5. Unsuccessful Jobs: The view also provides details on any unsuccessful jobs, such as refusals of acceptance, absent consignees and incorrect or not-found addresses.
6. Support and Intervention: This detailed view allows you to support drivers more effectively. For instance, if a driver is falling behind schedule( having a bad RTT category), you can identify the cause, provide assistance, or suggest route adjustments as necessary.
Support
For any further support you can contact us here:
Email: support@bettermile.com
Accessibility Mo-Fr 7-18 Hrs