BetterYou Support is available via email at help@betteryou.ai.
How to Access Support in the BetterYou App
Primary Support Access (Account Tab)
Navigate to the Account tab (bottom navigation)
Scroll down to find the Action Menu section
You'll see two support options:
Help Center - Access helpful articles and answer questions
Contact Support - Ask our team questions or see previous support interactions
Quick Support Access (Throughout the App)
Support is also available in various parts of the app for context-specific help:
Goals Summary
When viewing your goal summaries, tap the Support button (message icon)
Get help specific to your current goal or activity
Sleep Goals
In the Sleep section, tap the Support button for sleep-related assistance
General App Support
Support buttons appear in various feature areas for contextual help
Each support interaction is logged to provide better assistance
What Each Support Option Provides
Help Center
Self-Service Articles: Find answers to common questions
Feature Guides: Learn how to use different app features
Troubleshooting: Step-by-step solutions for common issues
Best Practices: Tips for getting the most out of BetterYou
Contact Support
Direct Communication: Chat with our support team
Previous Conversations: View your support history
File Attachments: Share screenshots or documents if needed
Real-time Assistance: Get immediate help when you need it
Support Features
User Context
Support agents can see your app usage and goals
Previous support interactions are automatically available
Your account information is securely shared for better assistance
Response Times
Help Center: Instant access to articles and guides
Live Support: Typically responds within a few hours during business hours
Email Support: Usually responds within 24-48 hours
Support Hours
Help Center: Available 24/7
Live Support: Available during business hours
Email Support: Monitored daily
Alternative Support Methods
Email Support
Primary Email: help@betteryou.ai
Best For: Complex issues, detailed explanations, or when you prefer written communication
In-App Feedback
Use the "Give Feedback" option in various sections
Provide feature suggestions or report bugs
Feedback is reviewed by our product team
Getting the Most from Support
Before Contacting Support
Check the Help Center for existing solutions
Have your app version ready (found in Account tab)
Describe your issue clearly and include relevant details
If possible, include screenshots of any error messages
During Support Interactions
Be specific about what you're trying to accomplish
Mention any steps you've already tried
Let us know if this is a recurring issue
Need Immediate Help?
If you're experiencing a critical issue that prevents you from using the app:
Use the Contact Support option in the app
Send an email to help@betteryou.ai with "URGENT" in the subject line
Include your device type and app version
We're here to help you succeed with BetterYou! Whether you need a quick answer from our Help Center or personalized assistance from our support team, we're committed to providing the help you need.
