When picking up a bike from the rack, check that everything is working properly. If there is any damage, return it immediately.
By returning the bike within 3 minutes of picking it up, it is possible to request another one immediately without waiting time or additional costs.
Damage report feature:
After returning the bike, select ‘Report damage’ 👇
Select the bike components on which you have encountered the malfunction👇
If it is not on the list, scroll down the screen and select 'Something else' ✔️ 👇
Provide details of the issue and confirm with ✔️ 👇
Finally, click ‘Report damage’ one last time; the message ‘Thank you!’ at the bottom of the screen will confirm that the report has been received. 👇
Please note: Reporting is a quick way to help us organize the collection of vehicles with priority for intervention and the bicycle maintenance plan. Use this feature wisely; unnecessary reports can negatively affect the availability of bikes.
The ‘Report damage’ feature should not be used to report issues other than bike malfunctions.
Thanks for your collaboration!