There are some features in Birdie that can be enabled or updated depending on the way you prefer to work.
If you'd like to update any of the below settings to suit your needs, then message us on the live chat or email support@birdie.care
Available for all of our partner agencies:
Feature | Description | How to update | More info |
Passcode timeout | Control how long it takes for the app to lock and show the passcode screen when not being used. | ||
View care plan documents in-app | This allows carers to view any PDF, .jpeg, .png files you upload in the care plan. | Message Birdie Team |
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Display key contacts in-application | This allows carers to see the key contact details in the app (name and phone number). | Message Birdie Team |
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NHS Covid-19 symptom checker | The official NHS 111 coronavirus symptom checker in the Birdie app, so the advice provided is based on the most up-to-date information from Public Health England, Government, and the NHS. | Message Birdie Team |
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Multiple check-in
| Carers can check in with a combination of geo-location & QR code, or choose one or the other, just let us know.
Both options are free and geo check-in happens automatically meaning a smooth and easy process for your care team. | Message Birdie Team | |
Geolocation check-in | Automatically confirm care workers' location when they check-in to a visit. | Care recipient Settings | |
QR code check-in | The carer confirms their location by scanning a QR code that is kept in the care recipient's home. | Care recipient Settings | |
Display logo in agency documents | View and update your agency logo. Your logo will be visible on client documents. |
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For agencies who are using a rostering integration:
Feature | Description | How to update |
Visit not started in time alerts | You will be alerted if a carer has not checked into the visit within a certain timeframe. | Message Birdie Team
Let us know how much time to allow before the alert is triggered. |
Justify the visit duration discrepancy | This asks the carers to give a reason if they have checked out of a visit sooner or later than the scheduled duration. | Message Birdie Team
Tell us how many minutes early or late a carer you would like to allow you carer before you require a reason (default 15 min.) |
Manage care recipients' care team | This allows any admins to manage the care team, which is usually set automatically based on visit data from your rostering provider. | Message Birdie Team |
Remove link if no visit | This means we automatically unlink a carer from a client if they don't have a visit scheduled. | Message Birdie Team |
OTP check-in | Allows carers to use One Time Passcode devices to check into calls (can be with another check-in method e.g. geo location). | Message Birdie Team
This is only available to agencies who use CarePlanner for rostering. |
Set rota visibility | Control how many days in advance your carers can view their visits. |
For agencies who are not using a rostering integration:
Feature | Description | How to update |
No medication report received alerts | You can choose to be alerted if the MAR chart is not updated with an outcome after a certain time has passed. | Message Birdie Team
The alert can be triggered any time between 3 and 5 hours after the time it is due. |