If your order has been sent back to us, we can either resend it to you or process a refund, depending on the circumstances.
What to do
Get in touch with us and include:
Your order number
Your shipping address (in case it needs updating)
What happens next
We'll look into why the order was returned and make sure any address issues are corrected before resending. If a resend isn't possible, we'll arrange a refund instead.
Avoiding returns in future
Double-check your shipping address is accurate at checkout
Keep an eye on tracking updates so you can catch any delivery issues early