The Bonterra Nonprofit Hub is a new platform designed to enhance how your organization manages its information and connects with funders in the Bonterra ecosystem. If you’ve used FrontDoor in the past, this article will help you understand how to navigate this updated experience.
This change is designed to make your experience managing organization data and user roles more efficient and to improve how you find and engage with Bonterra funder programs. While you’ll now use two systems for different tasks, the transition is intended to be seamless and requires no setup from you.
If you are new to FrontDoor and haven’t accessed the Nonprofit Hub, start here: How do I register my nonprofit in the Bonterra Nonprofit Hub?
Step 1: Understand what’s changing
FrontDoor tasks that are now managed through the Nonprofit Hub:
The following tasks, previously managed in FrontDoor, are now completed in the Bonterra Nonprofit Hub.
Account owners can edit their organization’s profile, including payment methods.
Verified Owners can manage user access by approving or removing requests to join the organization’s account.
Edit your own personal profile settings (through the icon in the top right corner of the Home page).
No changes to the following:
Your existing FrontDoor username and password still work. You do not need to reset your password — your credentials have already been migrated.
You will continue to use FrontDoor to carry out specific tasks related to funder programs, such as:
Submitting gift confirmations
Accessing funder (company) portals
Completing grant-related workflows
Any links you previously used for FrontDoor will still work (they may redirect you to the new system when needed).
Your access to funders and programs won’t be interrupted.
The same rules apply for FrontDoor account owners and secondary users as they relate to accessing and editing your organization’s information.
Follow the steps below to learn more:
Step 2: Log in and Access the Bonterra Nonprofit Hub
The Bonterra Nonprofit Hub is where you’ll manage your organization and user profile information. Your previously established FrontDoor login credentials are now your Nonprofit Hub login credentials.
Once you've accessed the Nonprofit Hub, you can move into FrontDoor automatically without needing to log in again (SSO).
Return to the Nonprofit Hub from FrontDoor:
Organization account access based on user type:
User Type: | Can Edit Org Profile | Can Manage Users | Can View Profile |
Owner | ✅ | ✅ | ✅ |
Secondary User | ❌ | ❌ | ✅ |
If you’re unsure of your user type, your organization’s account owner can verify this under the Users section in the Organization profile within the Nonprofit Hub.
Step 3: Navigate Between Systems
After entering the Bonterra Nonprofit Hub and ensuring your organization’s profile, as well as your user account, are valid, navigate to FrontDoor using the link (in the Nonprofit Hub menu). Here you can:
Confirm gifts
Access funder portals
Complete other funder program workflows
Step 4: Understand the Nonprofit Hub capabilities for FrontDoor users
What CAN FrontDoor users do in the Bonterra Nonprofit Hub?
View your organization profile.
FrontDoor account owners can edit their organization profile, including their mission statement, theme color, contact information, etc., as well as set up their preferred payment method and manage users.
Update your personal profile by selecting the icon in the top right corner.
Explore GrantMatch opportunities.
Access Bonterra Que by clicking "Ask Que" in the bottom right corner.
Seamlessly access FrontDoor for completing required actions with funders.
What CAN’T FrontDoor users do in the Bonterra Nonprofit Hub?
Register a new organization that hasn’t been validated.
Validate ACH details.
Add a logo to your organization’s Branding.
Submit grant applications (still happens in funder portals).
Use multi-factor authentication (MFA is not yet enabled).
Additionally, the following remain available exclusively through FrontDoor at this time.
Manage confirmation details for the submitted gift.
Switch between company portals to access specific funder information.
View transactional records, including payment history.
Need support?
The Bonterra Nonprofit Hub does not include a built-in support ticketing system. However, it does offer a chat to help with general guidance on using Nonprofit Hub tools. Our AI chatbot can answer common questions and escalate to human support if needed.
If you need help with tasks such as changing your organization’s legal name or address, changing your verified account owner, verifying or updating banking information, or navigating between the two systems, contact support through the Resource Center. Click the question mark icon in the bottom right corner of the screen, select “Contact support,” then choose “Send us a message.” You can also reach out to your funder’s program support team if applicable.