If you are new to the Bonterra Nonprofit Hub, this guide will help you understand how to register your nonprofit, get set up, and begin engaging with funder programs.
Nonprofits may register in order to access a wide range of Bonterra services. This could include managing your presence on FrontDoor or qualifying for funder-led grant opportunities. Registration ensures your organization is discoverable and prepared to meet requirements from participating funders.
Important: If you already have access to your organization’s account in FrontDoor, you should not need to register again. Click here to learn more about how FrontDoor returning users access the Bonterra Nonprofit Hub.
Step 1: Access the Bonterra Nonprofit Hub and create your account
All nonprofits begin the registration process in the Bonterra Nonprofit Hub by creating an individual user account.
Visit the Bonterra Nonprofit Hub website
Go to the Bonterra Nonprofit Hub portal.
Click Sign in or register.
Create your account
Select the blue Sign up link.
Enter your email address.
Verify your email using the code sent to you.
Set your password to complete the registration process.
Password requirements:
Must be at least 8 characters long.
Include at least three of these character types: lowercase letters, uppercase letters, numbers, or special characters.
Check your spam/junk folder if you do not see the email verification code within a few minutes.
Once your account is created, you can log in to the Nonprofit Hub and begin connecting to your organization.
Step 2: Find and claim your organization
After logging in, search for your nonprofit and submit an ownership application to connect your user account to the organization profile.
Access the Organizations section
From the Nonprofit Hub, navigate to Organizations in the left-hand panel.
Click the Add organization button in the top-right corner.
Search for your organization
Use the Find your organization search bar.
Search using your organization’s legal name or EIN/Tax ID.
If your organization appears in the results, select it and click Next.
If your organization does not appear, you can manually enter its details and nominate it for review.
For manual entry, ensure that all mandatory fields are accurately completed, including your organization’s legal name, contact information, and EIN (if applicable), before submitting for review.
Submit the ownership application
Complete all required fields in the ownership application.
Submit the application for review.
Review timeline and notifications
Your application will be reviewed by Bonterra.
You will receive a notification regarding the status of your application.
If additional information is needed, Bonterra will contact you.
Verification timeline: Registration and verification for organizations that are not yet validated can take up to five business days.
Step 3: Understand validation and access requirements
To enter the Bonterra Nonprofit Hub as a verified user, all of the following must be true:
Your organization must be validated by Bonterra.
You must complete the ownership application or request access to an existing organization.
If your organization already has an active profile:
You may need to request access so the Verified Owner can review and approve your request.
Use your organization’s legal name or EIN to search and verify its profile in the Nonprofit Hub.
Only Verified Owners can make changes to the organization profile. All verified users can apply for available grant opportunities. Click here to learn more about the Nonprofit Hub user roles.
Step 4: Manage your organization profile
Once your organization is verified and your access is approved, you can begin managing your organization’s information in the Nonprofit Hub.
Organization profile management
Verified account owners can:
Edit the organization profile
Update the organization’s mission statement and contact information
Manage theme color and other profile details
Submit bank information for the organization’s preferred payment method
Add or remove users and manage user roles
Secondary users may view the organization profile, but cannot make edits.
Registered organization user types
Access to your organization’s account depends on your assigned user role:
Owners can edit the organization profile and manage users.
Secondary users are limited to viewing the organization profile.
Organization account owners can confirm and manage user roles directly from the organization’s profile, including adding and removing users. Owners can also manage pending access requests submitted by other users directly from this section, ensuring appropriate access is granted efficiently.
Pre-existing organization profiles
Some nonprofits already have profiles in Bonterra’s system based on prior participation in funder programs:
A profile for your organization may already exist
A designated Owner may have received prior communications or invitations
Funders will notify your organization when it’s time to activate a profile or engage in new workflows
Step 5: Update your personal profile
All registered users can update their personal profile:
Select your profile icon in the top-right corner of the Nonprofit Hub.
Update your personal details as needed.
If you forget your password:
Click "Forgot password" on the login page.
Follow the instructions to reset your password using the link emailed to you.
Use the most recent reset link, as older links will become inactive.
Step 6: Start using the Bonterra Nonprofit Hub
If you are registered with a verified organization, you can now begin using the Nonprofit Hub and its available tools.
What registered users can do
Registered users can:
Access their organization’s profile
Seamlessly toggle into FrontDoor to complete funder-related workflows
Explore GrantMatch opportunities using AI-powered search
Apply for Grants created by funders using Bonterra Grantmaker
Access the Resource Center for Nonprofit Hub announcements and support
Use Bonterra Que for guidance on fundraising success
Update their personal profile
What registered users can't do
Registered users cannot:
Add a new organization that hasn’t been validated
Validate their own ACH details (the support team assists with this)
Ad
d their organization’s logo to Branding
Use multi-factor authentication (MFA is not enabled). Contact support directly from the Nonprofit Hub (use the Resource Center instead)
The following actions are available exclusively through FrontDoor at this time:
Manage confirmation details for submitted gifts
Switch between company portals to access specific funder information
View transactional records, including payment history
Need support?
The Bonterra Nonprofit Hub Resource Center offers an in-app, AI-assisted chat to help with general guidance on using Nonprofit Hub tools. The chat can answer common questions and escalate to human support when needed.
If you need help with tasks such as:
Changing your organization’s legal name or address
Changing the verified account owner
Verifying or updating banking information
Navigating between FrontDoor and the Nonprofit Hub
Access support through the Resource Center. Click the question mark icon in the bottom right corner of the screen, select Contact Support, then choose Send us a message. This form can be used for organizational updates, ownership transfers, banking verification, or navigation assistance.