Platform overview
Is the Bonterra Nonprofit Hub a separate layer on top of FrontDoor, or a full replacement?
The Nonprofit Hub is a full platform replacement for FrontDoor, not just a new interface. It includes a modern architecture, secure login infrastructure (Auth0), and enhanced nonprofit-facing tools. While some funder-related workflows—like disbursement reporting and gift confirmations—still occur in FrontDoor at present, all nonprofit and user profile management now happens in the Nonprofit Hub.
What is and is not changing with this migration?
Changing:
Organizations now register, verify, and manage profiles in the Nonprofit Hub.
Verified Owners can edit their organization's mission, profile, and payment info.
User management is centralized.
New tools introduced: Bonterra GrantMatch (grant discovery) and Bonterra Que, as well as access to other Bonterra resources.
Secure login is powered by Auth0 (with SSO between Hub and FrontDoor).
Not changing (for now):
Gift confirmation and disbursement reporting still occur in FrontDoor.
ACH verification [via LSEG Bank Account Verification Solutions (formerly, GIACT Systems)] and payee validation remain unchanged.
Grant applications are still submitted through funder-specific portals.
Transactional records and program-specific activities remain in FrontDoor.
Is FrontDoor going away entirely, and if so, when?
Yes, over time. Bonterra is actively migrating all nonprofit-facing workflows to the Nonprofit Hub. There is no formal retirement date for FrontDoor yet. Until then, certain actions will remain in FrontDoor.
Access and registration
Can organizations log in directly to the Nonprofit Hub?
Yes. The login URL is https://connect.bonterra.network. The prior FrontDoor login redirects here.
Do nonprofits need to re-register?
No. All existing FrontDoor user accounts and organization profiles have been migrated, including passwords. As a result, returning users do not need to reset their passwords to log in through the Nonprofit Hub for the first time.
Will organizations still need to “claim” their IRS Tax ID (EIN) in the Nonprofit Hub?
Yes. Ownership verification still occurs for any organization not already verified in the system.
Do nonprofits need a verified organization account in the Nonprofit Hub to access its features?
While anyone can register for the Nonprofit Hub and access some general features, nonprofits must have a verified organization account to use core functionality such as the organization profile, user management, and participation in giving programs that require verification. For programs that previously used FrontDoor, a verified account is required. Some funder-specific programs may not require use of the Nonprofit Hub, but when they do, verification is necessary.
Can international organizations be verified in the Nonprofit Hub?
No. Similar to how it was with registering through FrontDoor, the Nonprofit Hub only supports the verification of organizations located within the United States.
What nonprofits can do in the Nonprofit Hub
What can users manage in the Nonprofit Hub?
View and update organization profile: Verified Owners can update details like mission statements and bank info.
Manage users: Verified Owners can accept requests for users to be added, remove users, or manage users in the organization.
Edit personal profile information.
Access new features: Explore Bonterra GrantMatch and Bonterra Que.
Access FrontDoor without re-logging in (via SSO).
User Type: | Can View Organization Profile: | Can Edit Organization Information: | Can Manage Users: |
Verified Owner | ✅ | ✅ | ✅ |
Secondary User | ✅ | ❌ | ❌ |
NOTE: If a nonprofit user is unsure of their role, the organization’s Verified Owner can confirm roles in the Nonprofit Hub’s user management section.
Are private, invitation-only programs visible in the Nonprofit Hub?
No. Private or invitation-only funding opportunities are not publicly listed. However, having a complete and verified profile may increase a nonprofit’s chances of being identified and invited by funders running such programs.
What still happens in FrontDoor
What still requires using FrontDoor instead of the Nonprofit Hub?
Submit gift confirmations.
Access funder-specific portals.
View transactional records like payment history.
These workflows will transition into the Nonprofit Hub over the next several months.
Support and escalation
Where should nonprofits go with questions or support needs?
Nonprofits can:
Use the Bonterra Nonprofit Hub Resource Center for announcements, key resources, and to reach out for assistance (including escalations to human support if needed).
Contact Bonterra support for help with:
Changing the legal organization name or address
Adding or changing Verified Owners
Verifying or updating banking details
Navigation between the Nonprofit Hub and FrontDoor
Funders and configuration
What changes will funders see on their login portals?
Company portals tied to FrontDoor will adopt updated Nonprofit Hub branding and login infrastructure.
What actions should funders take?
Funders (Bonterra customers with FrontDoor enabled) should review and update any internal login links, onboarding materials, and documentation to reference the new Nonprofit Hub login URL: https://connect.bonterra.network.
How are nonprofit profiles used by funders?
Verified nonprofit profiles in the Nonprofit Hub are made available to Bonterra customers who use grantmaking solutions. These profiles help companies to evaluate eligibility and suitability for their programs and may be used to invite nonprofits to apply.
Payment and verification
Will the default ACH or payee verification processes change?
No. All existing payee data, ACH preferences, and funder disbursement settings remain intact. LSEG Bank Account Verification Solutions (formerly, GIACT Systems) continues to be used for ACH validation.
What if a payee fails LSEG Bank Account Verification Solutions (formerly, GIACT Systems) verification?
As before, users are prompted to upload supporting documentation (such as a voided check or bank letter), which is then manually reviewed by Bonterra’s payments team.