Bonterra has transitioned all verified nonprofit organizations and users from FrontDoor into the Bonterra Nonprofit Hub. This migration introduces a modern, centralized platform for managing nonprofit profile data, user access, and disbursement readiness—while maintaining secure access to certain legacy workflows still hosted in FrontDoor.
Watch the video below and take a quick tour of the Bonterra Nonprofit Hub—the central platform for organizations to manage their profiles, users, and tools.
The Nonprofit Hub is a new way for nonprofits to register and manage their organization and user profile details. Built with updated login infrastructure (Auth0) and a modern architecture, it offers deeper integration with Bonterra’s tools and services to support a more connected experience.
While some tasks—such as disbursement reporting and gift confirmation—are still completed through FrontDoor, direct links from the Nonprofit Hub make accessing these workflows simple and seamless.
The Nonprofit Hub is now the primary platform for managing organizational and user profiles, verifying nonprofit eligibility, and accessing new AI-powered tools like Bonterra GrantMatch and Bonterra Que—ushering in a new era of nonprofit engagement and data management.
Why did the migration happen
The migration supports Bonterra’s long-term goal of providing a scalable, intuitive, and feature-rich experience for nonprofits. By centralizing profile management, user roles, and verification processes, the Nonprofit Hub simplifies nonprofit workflows and introduces access to additional Bonterra resources like Bonterra GrantMatch and Bonterra Que.
What’s changed
New platform and login system: Built with secure, unified access across Bonterra applications.
Centralized organization profile management: Account owners can edit their organization’s profile (including mission statement and payment information), manage users, and update profile information all in one place.
New tools: Bonterra GrantMatch helps nonprofits discover funding opportunities; Bonterra Que offers AI-powered fundraising support.
Modernized registration and verification: While this step is part of the new experience, it functions on the backend as it did before. The registration and verification process has been retained and uses the same EIN-based ownership request method. Additionally, existing users’ full credentials were preserved, so no password reset is required to log in.
What hasn't changed
The Nonprofit Hub continues to use the same EIN-based ownership request process for registration and verification. Existing users' full credentials were carried over, so they can log in without needing to reset their passwords.
Some important functions remain in FrontDoor, currently, and are accessible through links in the Nonprofit Hub:
Gift confirmation
Disbursement reporting
Access to company portals
Viewing historical transaction records and payment history
Other areas not yet supported in the Nonprofit Hub include:
Grant applications and eligibility quizzes remain within client-specific portals.
ACH validation workflows, which still require LSEG Bank Account Verification Solutions (formerly, GIACT Systems) and manual reviews by the support team when needed. Contact support through the Resource Center (question mark icon in the bottom right corner) for assistance.
Multi-factor authentication (MFA) is not currently enabled for the Nonprofit Hub.
What this means for nonprofit users
Verified nonprofit users will now access and manage many of their FrontDoor tasks through the Bonterra Nonprofit Hub.
What users can do in the Nonprofit Hub | What users still need support with |
| For the following tasks, nonprofits should contact support through the Resource Center. Click the question mark icon in the bottom right corner to open the Resource Center, select “Contact Support,” then, if further guidance is required, choose “Send us a message.”:
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Access is based on user role
Only designated Verified Owners can manage the organization profile or users. Secondary Users can view organization data, but cannot make changes.
Accessing tools that remain in FrontDoor
Legacy tools such as the Donation Console, Payment Console, and Company Portals remain available. Nonprofit users can access them via a secure SSO link from within the Nonprofit Hub.
What this means for customers
No platform changes are required. Funders using FrontDoor tools can continue without disruption.
Update your materials. Update URLs and communication templates to point to the Nonprofit Hub login: https://connect.bonterra.network.
Nonprofits now use one entry point for both the Nonprofit Hub and FrontDoor-based workflows.