What This Screen Does
This is the front door to the system. Think of it like showing your ID badge before entering the building. You enter your email address, password, and select which chain (organization) you belong to. Once the system verifies your credentials, you are taken to the dashboard where you can start working.
How to Get There
Open the application in your browser.
If you are not already logged in, you will be redirected here automatically.
You are now on the Login screen. You will see the heading “Hi, Welcome back”.
Step-by-Step Guide
1. Enter Your Email Address
Click on the Email address field.
Type the email address you use for this system (for example,
you@example.com).This must be a properly formatted email address — the system will not accept something like
hellooruser@.
2. Enter Your Password
Click on the Password field.
Type your password. By default, the characters are hidden (shown as dots) for security.
To see what you are typing, click the eye icon on the right side of the field. Click it again to hide the password.
3. Select Your Chain
Click on the Chain field.
Start typing the name of your chain (organization). The system will search and show matching results as you type.
Each option in the dropdown shows the chain’s logo and name so you can easily identify the right one.
Click on the correct chain to select it.
Field | Required | What to Enter |
Email address | Yes | Your registered email address (e.g. |
Password | Yes | Your account password. |
Chain | Yes | The chain (organization) you belong to. Start typing to search. |
4. Log In
Click the Login button at the bottom of the form.
The system will:
Check that all three fields are filled in correctly.
Verify your email and password against the server.
Load your chain’s information.
Clear any previously selected gym from local storage.
Redirect you to the dashboard (or to the page you were trying to visit before being asked to log in).
If everything is correct, you will land on the dashboard and can start working.
What Happens Behind the Scenes
You click "Login"
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Form validates all fields (email format, password present, chain selected)
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API call: login(email, password, chainId)
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Server verifies credentials and returns an access token
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API call: getChain() — loads the full chain data for the dashboard
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Previously selected gym is cleared from local storage
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You are redirected to the dashboard (or to the "returnTo" page if you were redirected here)
Troubleshooting
“I filled in everything but the Login button does not work”
Make sure all three fields — Email address, Password, and Chain — are filled in.
The email must be in a valid format (e.g.
name@example.com).The chain field must have a selected option from the dropdown, not just typed text. Click on one of the suggestions to properly select it.
“I see a red error message after clicking Login”
A red alert box will appear at the top of the form with details about what went wrong.
The most common cause is an incorrect email or password. Double-check both and try again.
If you have forgotten your password, contact your administrator to have it reset.
After an error, the form resets — you will need to re-enter your email, password, and chain.
“I cannot find my chain in the dropdown”
Make sure you are spelling the chain name correctly. The search begins as soon as you start typing.
If your chain does not appear, it may not be set up in the system yet. Contact your administrator.
Check your internet connection — the chain list is loaded from the server. If you are offline, no results will appear.
“The page keeps redirecting me back to login after I log in”
Your session may have expired or failed to save. Try clearing your browser’s cookies and cache, then log in again.
Make sure your browser allows local storage — some privacy extensions or browser settings can block it, which prevents the system from saving your session.
If you are using a private/incognito window, the session may not persist as expected.
“I typed my password but I cannot see if it is correct”
By default, the password is hidden for security. Click the eye icon on the right side of the password field to reveal your password.
Click the eye icon again to hide it before anyone else can see it.
“The Login button is stuck loading”
The button shows a loading spinner while the system processes your request. If it seems stuck, your internet connection may be slow or the server may be experiencing issues.
Wait a few seconds. If nothing happens, refresh the page and try again.
If the problem continues, check your internet connection or try again later.
“I was taken to an unexpected page after logging in”
If you tried to visit a specific page before logging in, the system remembers it and takes you there after a successful login. This is normal behavior.
If you always want to start at the dashboard, navigate to the login page directly instead of clicking a deep link.
“I get an error that says something about ‘detail’”
This is a message from the server explaining why your login was rejected. Read it carefully — it may say something like “invalid credentials” or “account locked.”
If your account is locked, contact your administrator to unlock it.
If the message is unclear, take a screenshot and send it to your support team.