Problem
You have changed a member's email address, but now they cannot log in.
Possible cause
The email address is used for login. When you change it, the member must use the new address going forward. If Email Verified was switched off during editing, the system sends a verification email to the new address — the member must confirm it before they can log in.
Solution
Let the member know they must now log in with the new email address.
If Email Verified was switched off, ask them to check the inbox of the new address and confirm the email.
Check that you have typed the new email address correctly — no typos or extra spaces.
If the problem persists, contact support and include details about:
The old and new email address.
Whether Email Verified was on or off during editing.
When the issue occurred.