How to get here
In the left menu, click Reports and find Membership change report.
Here you see reports including New members, Cancelled members, Members on pause, Active members at start, Active members at end, and Members on hold.
You are now on the Active Members report.
Step-by-step guide
Select a centre
The report automatically uses the centre you currently have selected in the top navigation bar. To view data for another location, switch your selected centre using the centre selector in the dashboard header. The chart reloads automatically when you switch centre.
Set the date range
Use the filter controls to select the time period you want to analyse. From date (required): The start date of the report — select the month/year you want the chart to begin from. To date (required): The end date of the report — select the month/year you want the chart to end at. The chart shows one candle per month within this range.
Filter by membership type (optional)
Open the Membership type filter and select one or more types to narrow the report. By default the report includes all qualifying types: subscription memberships, campaign memberships, punch cards, and personal training. If you only want to see, for example, punch card holders, select only that type.
Set minimum membership duration (optional)
Minimum membership duration in days (optional): Enter a number to exclude short-term memberships. For example, entering 30 means only members who have been active for at least 30 days are counted. This is useful if you want to filter out trial memberships or very short sign-ups.
Read the chart
When the filters are applied, the chart loads automatically. Each candle represents one month (labelled along the bottom axis in "MMM yyyy" format, e.g. "Jan 2025"). The candle body shows the opening and closing count of active members for that month. The wicks (thin lines above and below the body) show the highest and lowest number of active members in that month. Blue horizontal line: The median — the middle value when all months are sorted by count. Helps you see what a "typical" month looks like. Orange horizontal line: The average — the sum of all monthly values divided by the number of months. Helps you see the overall trend.
Hover for details
Hover over any candle to see the exact figures for that month. The tooltip shows the opening, high, low, and closing values.
Do you need help?
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