How to get here
In the left menu, click Overview.
Find the Financial tab.
Navigate to the Paying memberships section.
You can now see Paying memberships.
Step-by-step guide
Select a date range
Use the From date and To date filters to select the time period you want to investigate. The chart updates to only show data within this range. Dates are shown along the horizontal axis in "MMM yyyy" format (e.g. "Jan 2025"). From date (required): The start date for the report. Select a date from the date picker. To date (required): The end date for the report. Must be after the From date.
Filter by membership type (optional)
Use the Membership type filter to narrow the chart to specific membership types. You can select one or more types from the dropdown. If you leave it empty, all eligible membership types are included. Membership types (optional): Select one or more membership types to filter the chart by. Leave blank to include all.
Set minimum membership duration (optional)
Use the Minimum membership duration in days filter to only count memberships that lasted at least a certain number of days. This is useful for filtering out very short trial memberships. Minimum membership duration in days (optional): Enter a number. Only memberships that lasted at least this many days will be shown in the chart.
Read the chart
The chart is an area chart showing one or more data series over time. Each series represents a count of memberships (e.g. paying memberships and total memberships). The horizontal axis shows months. The vertical axis shows the number of memberships. Two horizontal annotation lines are drawn when there is data: A blue line showing the Median — the middle value of the dataset. An orange line showing the Average — the mean value of the dataset. Hover over the chart to see exact numbers for each data point.
Check the tooltip for more details
In the top right corner of the card there is an info icon (ℹ). Hover over or click it to see which membership types are included. Included types are recurring, campaign, and personal training memberships. Guest and staff memberships are not counted in this chart.
Switch centre (optional)
The chart automatically uses data from the centre you currently have selected in the dashboard. To see data for a different location, switch the selected centre using the centre selector in the top navigation bar. The chart reloads with data for the newly selected centre.
Do you need help?
Contact support and include information about:
What you were trying to do
When the problem occurred