How to get here
In the left menu, click Reports.
Navigate to the Membership changes report — here you will find e.g. Active memberships at beginning and Active memberships at end.
You are now on the Active memberships screen.
Step-by-step guide
Select a centre
Make sure you have the correct centre/location selected in the global centre selector at the top of the dashboard. The chart only shows data for the centre you currently have selected. Switching centre automatically reloads the chart.
Set the date range
Use the From date and To date filters to select the period you want to analyse. The chart shows one candle per month within this range. A wider range gives a better overview of long-term trends; a narrower range lets you zoom in on recent months. From date (required): The start of the period you want to see — select a date from the date picker. To date (required): The end of the period you want to see — must be after From date.
Filter by membership type (optional)
Use the Membership type filter to narrow the chart. Membership types (optional): Select one or more types from the dropdown — leave blank to include all eligible types. Eligible types are: subscription, campaign, and personal training memberships. Guest and staff memberships are never included, regardless of your selection.
Set minimum membership duration (optional)
Minimum membership duration in days (optional): Enter a number to exclude short-term memberships — for example, entering 30 means only memberships that lasted at least 30 days are counted. Leave blank to include all. This is useful for filtering out trial memberships or very short sign-ups.
Read the chart
Each candle represents one month, labelled with month and year (e.g. "Jan 2025"). The four values in each candle are: Opening — the number of active memberships at the start of the month. Closing — the number at the end of the month. Highest — the highest number at any point during the month. Lowest — the lowest number at any point during the month. Blue horizontal line: The median across all months — half the months are above this line and half below. Orange horizontal line: The average (mean) across all months. Hover over any candle to see the exact figures.
Understand the tooltip information
Click the info icon (ℹ) in the top right corner of the card to see a reminder about which types are included: "Included membership types are subscription, campaign, and personal training. Guest and staff memberships are not included in this chart."
Do you need help?
Contact support and include information about:
What you were trying to do
When the problem occurred