How to get here
In the left menu, click Reports.
Navigate to the Memberships on hold report.
You are now on the Memberships on hold screen.
Step-by-step guide
Select a centre / location
The chart always shows data for the centre you currently have selected in the dashboard's global centre selector (normally in the top navigation bar). To see a different location, switch the selected centre in the global selector. The chart reloads automatically.
Set the date range
Use the From date and To date filters to define the time period you want to analyse. The chart shows one candlestick per month within your selected range. Select a wider range (e.g. 12 months) to spot long-term trends, or a shorter range to zoom in on recent activity. From date (required): The start of the period you want to review. Select a date from the date picker. To date (required): The end of the period. Must be after the From date.
Filter by membership type (optional)
Use the Membership type filter to narrow the chart to specific membership types. If you leave it blank, all eligible types are included. Note: Only recurring, campaign, and personal training memberships are included. Guest and staff memberships are always excluded. Membership types (optional): Select one or more membership types from the dropdown. Leave blank to include all eligible types.
Set minimum membership duration (optional)
Use the Minimum membership duration in days filter to exclude short-term memberships. For example, entering 30 means only memberships that have existed for at least 30 days are counted. This is useful for filtering out trial memberships or accidental sign-ups. Minimum membership duration in days (optional): A number representing the minimum number of days a membership must have existed to be included.
Read the chart
Each candlestick represents one month. The X-axis shows month and year (e.g. "Jan 2025"). The Y-axis shows the number of memberships on hold. Each candlestick shows four values for that month: Open — the number of memberships on hold at the start of the month. Close — the number at the end of the month. High — the highest number during the month. Low — the lowest number during the month. Two horizontal reference lines are drawn across the chart: A blue line showing the Median across all months. An orange line showing the Average across all months. These lines only appear when there is data to show (at least one month with memberships on hold greater than zero).
Hover for details
Hover over any candlestick to see the exact open, high, low, and close values for that month. This is useful when the chart is dense and values are hard to read visually.
Do you need help?
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